CONFERENCE PROGRAMME
The clock is ticking for GSPs. Sweeping regulatory changes mean handlers will be formally responsible for the safety and the competence of their staff by 2028. With compliance inspections looming through the European Aviation Safety Agency then how can an industry operating in an inherently hazardous environment with high turnover adapt? GHI unites key operators to discuss the fallout for our industry around the world.
A cyberattack at Brussels disrupted airport operations and tested the resilience of the entire aviation ecosystem. In this session, TUI Airline, Res2, and Aviapartner will share first-hand insights on how they responded in real time, coordinated across stakeholders, and safeguarded operations under extreme pressure. Attendees will learn about the scale of the impact, lessons on collaboration between handlers, airlines, and system providers, and the critical role of cyber resilience in protecting passengers and operations.
AVIAR Ground Operations VR Training Hub is the world’s leading platform for practical ground handling training and assessment in virtual reality. Offered as an affordable all-in-one plug-and-play solution with hardware and software included, it enables instant deployment with no IT investment. Featuring the largest VR training library built on up-to-date industry standards, it delivers unmatched realism in aircraft, GSE, driving, signalling, and communications. With advanced hand and body tracking, AI-powered assessment, reporting and analytics, AVIAR provides flexible, cost-efficient, and eco-friendly training—bridging the gap between classroom and OJT while enhancing safety, skills, situational awareness, and hazard identification anytime, anywhere.
Join us for a live demonstration of Actiflow’s groundbreaking Wind App – a powerful online tool designed to transform the way airports and ground handlers manage windy conditions.
This innovative application provides real-time, gate-specific wind information for any airport, along with short-term forecasts. On windy days, it becomes an essential planning tool, helping operators make smarter decisions for the hours and days ahead.
By delivering precise and detailed wind insights, the app helps:
• Reduce costly delays caused by unnecessary restrictions
• Enhance safety for ground-handling staff
• Optimise operational efficiency in windy conditions
Don’t miss this opportunity to see how cutting-edge wind intelligence can improve airport operations.
Streamline your Load Control procedure delivery with Evionica Weight&Balance and produce a compliant Loadsheet in seconds.
An affordable Cloud solution with a high availability guarantee and broad integration options.
GHI invites HR/talent development chiefs at leading GSPs to detail how they are combatting skills shortages by changing their recruitment tactics to target new demographic groups. In a world where the same old rampies can be recycled across multiple GSPs for a Euro or two more an hour then how might appealing to students, working parents or the over 60s help us tap into a new talent pool?
From biometrics to QR codes, a raft of touchless or low touch tech provides a tantalising route for ground handlers to speed passenger throughput and optimise their own staffing. So, what’s stopping operators stepping into the future? GHI invites a panel of experts to outline the opportunities and challenges for contactless from check-in and bag drop to boarding. The session will ask where humans fit in this more automated environment and the potential for upskilling ground handling staff.
Ground operations are shaped by many variables: flight schedules, staff availability, equipment readiness, and unexpected changes. INPUT SOFT RMS supports airports and ground handlers in managing these challenges with one connected system for planning, rostering, and real-time task control. The software can process more than 50K flights and 250K tasks in a single run, giving supervisors a reliable overview and the flexibility to react quickly. The result is improved staff utilization, measurable cost savings, and greater stability in daily operations. This short demonstration will show how complex processes can be managed with clarity and precision.
Experience the future of ground operations with ResoSmart and RsmarTurn – the ultimate solutions for seamless efficiency. From resource planning and real-time workforce allocation to turnaround tracking and automated contract billing, our intelligent systems ensure precision at every stage. Optimise staff deployment, streamline aircraft turnaround, and eliminate revenue leakages with AI-driven automation. Say goodbye to manual inefficiencies and embrace a smarter, data-driven approach to ground handling. Join our live demonstration to see how ResoSmart and RsmarTurn transform operations for improved productivity, cost savings, and on-time performance.
The apron is often a backwater of 5G and Wi-Fi connectivity at the airport with ramp teams relying on workarounds and outmoded technology to keep up to speed with the latest flight information. This panel will explore the benefits of integrating real time data on the ramp and the impact on turnaround speed, safety and employee productivity. How do we share data accurately, securely and in a way that engages employees and enables high performance?
Join GHI for a special ceremony to champion ground handling excellence and the all-important people who make it happen. GHI will be shining a light on those who have blazed a trail in delivering innovation, safety advances, service quality and passenger satisfaction.
Want to take part? Contact max@groundhandling.com or samantha@groundhandling.com
GHI brings you an exclusive preview of some of the most exciting developments in driverless GSE from pilots taking place at airports around the world. How is this smart kit shaping up when it comes to safety, performance and operator feedback in the field? What are the next steps to mass adoption across the industry?
Where heavy equipment operated by low paid, high turnover teams meets fragile, composite based aircraft then there’s always a risk of ground damage. GHI will explore a mock incident where an unreported aircraft strike by GSE on the ground was found to trigger a fatal series of events. What would happen next and how can the industry use this fictional exercise to ensure our environment is much safer in reality?
We will demonstrate the use of Loadsters, our rechargeable battery powered, lightweight, modular conveyor solution specifically designed for in-hold handling of bags and cargo in narrow body aircraft.
Gerald (Gerry) Cutler, Founder and CEO of Loadsters
Knowing where your GSE is, what it’s doing and who’s behind the wheel is as important as the tech spec of your pushback or sustainability credentials of your electric passenger steps. So, why aren’t more operators on top of their fleet movements and how they fit into a more efficient and optimised GSE strategy? GHI invites fleet directors at leading handlers, airports and the technology providers to shine a light on the importance of fleet management on the tarmac.
Discover the future of ground handling at the GHI Annual! Stavros Hatziioannou (Vice President Sales Airport Technology) will unveil the revolutionary »ATLAS« 2 – setting new standards in efficiency, safety, and sustainability. Engineered for multi-gate operations and a wide range of aircraft, »ATLAS« 2 delivers zero-emission performance, single-operator control, and unmatched reliability. From eliminating unintentional aircraft movements to reducing towbar risks, optimising logistics, and enabling jet engine starts during pushback – »ATLAS« 2 is designed for the demands of tomorrow. Don’t miss this exclusive presentation and see how ground handling will never be the same again.
As airports electrify their GSE, limited charging infrastructure poses major operational challenges. This session explores how advanced battery solutions can reduce grid dependency, cut costs, and support flexible, scalable electrification. Learn from case studies and technical insights from GSE manufacturers tailored to real airport environments.
With so much industry focus on EV charging, automation and GSE pooling – are we at risk of missing a clear and obvious performance improvement in the form of cultivating a more varied, engaged and expert workforce? GHI invites the team behind industry awareness group, Women of GSE, to detail the case for greater diversity on the ramp and how broadening our industry’s appeal could bring KPI benefits to all.
Join us at Damarel as we showcase the latest generation of the FiNDnet Suite—an enterprise-level turnaround management, service capture, and billing solution. Whether you're a small operation or a global ground handler, FiNDnet offers a class-leading solution used worldwide to seamlessly coordinate, monitor, and enhance all aspects of airport operations. It comprehensively addresses your operational and business processes and leverages automation to drive cost reduction, performance enhancement, and revenue growth.
Join us to see how the latest version features a complete mobility solution for SLA monitoring and event timings, ensuring that FiNDnet empowers you to deliver unparalleled service.
FiNDnet. Your workforce, connected.
New features about BagAssist Lost and Found software will be explained, in BagAssist agent with more automation and some AI initiatives, in self-services for passengers damage report declaration, a redesign of delayed bag declaration and future AI data pre-population, and finally for courier companies with a simple application to upload baggage final delivery in Worldtracer. 
Ground handlers want to introduce more eGSE, but plans are being put on hold due to a lack of charging points at many airports. This case study from Schiphol Airport shows how collaboration and clever, power boosting tech have combined to ensure sustainability remains practical and profitable for all stakeholders. The session will explore the EcoGate solution, which offers a high performance, low capex addition to airports that will enable an increase in charging points and gate power without expensive and disruptive upgrades to electrical infrastructure.
How do you optimise your fleet assets to ensure they’re delivering maximum output at the minimum cost? Can sustainable choices be practical and profitable amid a lag in charging points? GHI goes in search of GSE nirvana by asking a panel of the world’s leading manufacturers to give us their inside knowledge on designing a world-class GSE strategy that meets the challenges of the apron in 2025. The session will be recorded as a live podcast and cover everything that’s essential to a best-in-class GSE strategy for airports, handlers and airlines.
Draxon delivers standardized VR training for ground handling companies and airlines, aligned with IATA AHM and IGOM standards. Covering ramp safety, GSE operation, and turnaround procedures, the solution includes complete VR content, devices, and a management platform. Airlines and handlers cut training time and effort, reduce equipment and aircraft damage, and keep teams deeply engaged through realistic, hands-on simulations. From Munich to Madrid, Draxon sets new standards in safety, speed, and engagement.
Passengers with Reduced Mobility are one of aviation’s fastest-growing traveller groups, with one in five passengers expected to fall into this category by 2050. Valued at over $1 billion by 2033, this market represents both a pressing challenge and a significant growth opportunity. This session examines how innovative GSE strategies and enhanced stakeholder collaboration can transform PRM support from a compliance requirement into a driver of operational excellence and business growth.
Discover how easie by ICRON’s Resource Management solution helps ground handlers and airlines optimise workforce and equipment utilisation in real time. By integrating operational data and AI-driven decision intelligence, the platform enables efficient shift planning, balanced task allocation, and ensure correct billing of rendered services. It provides complete visibility across operations, empowering teams to make faster, data-backed decisions and consistently meet SLAs - even under dynamic conditions.
Explore the future of aviation training with Airport College International. Our IATA AHM 1110-compliant eLearning and microlearning modules, as well as our immersive VR experiences, boost workforce competence, safety and efficiency. All of these are delivered through a scalable digital platform that turns training into a measurable business advantage.
The old adage about nothing much ever changes is no more. GHI asks suppliers to showcase some of the most exciting developments from the exoskeleton, a powered, super-human style suit that can be worn by ramp operatives to enhance their lifting capacity to virtual reality-style training.
GHI invites airport operators to detail how they are building deeper relationships with their ground handling partners in a bid to enhance on-time departures, passenger experiences and digital adoption across the airport. How are partnerships flourishing and what can others learn from these winning collaborations?
As one of Europe’s key logistics hubs, Amsterdam Airport Schiphol plays a vital role in global cargo movement. Schiphol has the ambition to grow the cargo volumes. The way forward on how to optimise the growth ambitions within the framework of increasing regulatory pressures and environmental concerns that have led to tightened slot restrictions, will significantly impacting cargo operations.
This session will go behind the scenes to detail cross-party safety improvement initiatives within our supply chain. We’ll explore how airlines, airports, suppliers and handlers are openly sharing their deepest safety fears and near miss incidents in pursuit of higher safety culture. What are some of the success stories from making safety everyone’s business?
With a typical flight diversion costing an airline between €15,000- €350,000+ then what do carriers have in place when it comes to a diversion handling strategy? This session will assess the foundations of an effective plan B and ask where the ground handler can be of maximum value.
Most employers track staff attendance, sickness and on the job performance intensively via a host of KPIs. But, are we missing a huge opportunity by not assessing an employee’s overall health and happiness as a leading performance metric? This session will make the business case for building a proactive bid to address your employee wellbeing and avoiding an estimated £322billion being lost globally to high turnover and poor productivity by ignoring this critical issue.