CONFERENCE PROGRAMME



-
Welcome Coffee
-
Conference Registration
-
One-to-One Meetings

-
26th Annual GHI Conference welcome
-
The Big Debate: Ground handling regulations – how will the biggest shake up in 50 years redefine Europe and the world?

The clock is ticking for GSPs. Sweeping regulatory changes mean handlers will be formally responsible for the safety and the competence of their staff by 2028. With compliance inspections looming through the European Aviation Safety Agency then how can an industry operating in an inherently hazardous environment with high turnover adapt? GHI unites key operators to discuss the fallout for our industry around the world.

Speakers
Ground Operations Inspector
Irish Aviation Authority
Director General
ASA World - Aviation Service Association
Ground Handling Expert
EASA
Group CEO
dnata
CEO
Velora
-
Digitisation: Are you ready for a cyberattack?

A cyberattack at Brussels disrupted airport operations and tested the resilience of the entire aviation ecosystem. In this session, TUI Airline, Res2, and Aviapartner will share first-hand insights on how they responded in real time, coordinated across stakeholders, and safeguarded operations under extreme pressure. Attendees will learn about the scale of the impact, lessons on collaboration between handlers, airlines, and system providers, and the critical role of cyber resilience in protecting passengers and operations.

Speakers
Group Director of Ground Operations
TUI Aviation
CEO
Iport
-
Product Demonstration: AVIAR Ground Operations VR Training Hub

AVIAR Ground Operations VR Training Hub is the world’s leading platform for practical ground handling training and assessment in virtual reality. Offered as an affordable all-in-one plug-and-play solution with hardware and software included, it enables instant deployment with no IT investment. Featuring the largest VR training library built on up-to-date industry standards, it delivers unmatched realism in aircraft, GSE, driving, signalling, and communications. With advanced hand and body tracking, AI-powered assessment, reporting and analytics, AVIAR provides flexible, cost-efficient, and eco-friendly training—bridging the gap between classroom and OJT while enhancing safety, skills, situational awareness, and hazard identification anytime, anywhere.


-
Lunch
-
Product Demonstration: Discover the benefits of real-time wind intelligence for ground handling

Join us for a live demonstration of Actiflow’s groundbreaking Wind App – a powerful online tool designed to transform the way airports and ground handlers manage windy conditions.

This innovative application provides real-time, gate-specific wind information for any airport, along with short-term forecasts. On windy days, it becomes an essential planning tool, helping operators make smarter decisions for the hours and days ahead.

By delivering precise and detailed wind insights, the app helps:

• Reduce costly delays caused by unnecessary restrictions
• Enhance safety for ground-handling staff
• Optimise operational efficiency in windy conditions Don’t miss this opportunity to see how cutting-edge wind intelligence can improve airport operations.



-
Product Demonstration: Evionica Weight&Balance — Loadsheet ready in seconds

Streamline your Load Control procedure delivery with Evionica Weight&Balance and produce a compliant Loadsheet in seconds. An affordable Cloud solution with a high availability guarantee and broad integration options.


-
Skills: Hitting back against attrition by hiring from outside the airport community – a ground handling story

GHI invites HR/talent development chiefs at leading GSPs to detail how they are combatting skills shortages by changing their recruitment tactics to target new demographic groups. In a world where the same old rampies can be recycled across multiple GSPs for a Euro or two more an hour then how might appealing to students, working parents or the over 60s help us tap into a new talent pool?

Speakers
Chief Technology Officer
Viggo
Leadership Development & Change Management Consultant
Desiree Perez Coaching & Consulting
-
Digitisation: ‘Remember when we queued at check in desks?’ – embracing the contactless passenger journey

From biometrics to QR codes, a raft of touchless or low touch tech provides a tantalising route for ground handlers to speed passenger throughput and optimise their own staffing. So, what’s stopping operators stepping into the future? GHI invites a panel of experts to outline the opportunities and challenges for contactless from check-in and bag drop to boarding. The session will ask where humans fit in this more automated environment and the potential for upskilling ground handling staff.

Speakers
Head of Northern Europe Airports
Amadeus
Managing Director & Global Key Account Manager Matchbox Solutions
Checkport Switzerland / Swissport
VP APAC
Iport
-
Product Demonstration: INPUT SOFT RMS - Efficient resource management in complex operations

Ground operations are shaped by many variables: flight schedules, staff availability, equipment readiness, and unexpected changes. INPUT SOFT RMS supports airports and ground handlers in managing these challenges with one connected system for planning, rostering, and real-time task control. The software can process more than 50K flights and 250K tasks in a single run, giving supervisors a reliable overview and the flexibility to react quickly. The result is improved staff utilization, measurable cost savings, and greater stability in daily operations. This short demonstration will show how complex processes can be managed with clarity and precision.


-
Coffee Break
-
Meet the Airline Speed Networking
-
Digitisation: The digitally enabled ‘superfast’ turnaround

The apron is often a backwater of 5G and Wi-Fi connectivity at the airport with ramp teams relying on workarounds and outmoded technology to keep up to speed with the latest flight information. This panel will explore the benefits of integrating real time data on the ramp and the impact on turnaround speed, safety and employee productivity. How do we share data accurately, securely and in a way that engages employees and enables high performance?

Speakers
Sales Manager EMEA
Iport
Managing Director
Neural Lab
Group Director of Ground Operations
TUI Aviation
-
Welcome Party
-
GHI’s Pride of Ground Handling Awards Grand Final: Celebrating the people who power ground service excellence

Join GHI for a special ceremony to champion ground handling excellence and the all-important people who make it happen. GHI will be shining a light on those who have blazed a trail in delivering innovation, safety advances, service quality and passenger satisfaction.

More information can be found here

Want to take part? Contact max@groundhandling.com or samantha@groundhandling.com

-
Sponsored 5k Run
-
Welcome Coffee
-
Chairman’s welcome
-
Technology: Autonomous vehicles – moving from trial to mass airport adoption

GHI brings you an exclusive preview of some of the most exciting developments in driverless GSE from pilots taking place at airports around the world. How is this smart kit shaping up when it comes to safety, performance and operator feedback in the field? What are the next steps to mass adoption across the industry?

Speakers
CEO
TractEasy
VP Public Relations and Communications
Aurrigo
-
Safety: An accident investigation – safety lessons from a mock incident where ground damage triggers catastrophic aircraft damage

Where heavy equipment operated by low paid, high turnover teams meets fragile, composite based aircraft then there’s always a risk of ground damage. GHI will explore a mock incident where an unreported aircraft strike by GSE on the ground was found to trigger a fatal series of events. What would happen next and how can the industry use this fictional exercise to ensure our environment is much safer in reality?

Speakers
Owner & Founder
Global Travel Matters
Director of Gatwick
easyJet
-
Product Demonstration: Loadsters; Safer, Faster, Smarter

We will demonstrate the use of Loadsters, our rechargeable battery powered, lightweight, modular conveyor solution specifically designed for in-hold handling of bags and cargo in narrow body aircraft.

Gerald (Gerry) Cutler, Founder and CEO of Loadsters



-
Digitisation: Fleet Management – the saviour of ground handling KPIs?

Knowing where your GSE is, what it’s doing and who’s behind the wheel is as important as the tech spec of your pushback or sustainability credentials of your electric passenger steps. So, why aren’t more operators on top of their fleet movements and how they fit into a more efficient and optimised GSE strategy? GHI invites fleet directors at leading handlers, airports and the technology providers to shine a light on the importance of fleet management on the tarmac.

Speakers
Vice President Technical Services UAE and Global GSE Strategy
dnata
Head of Commercial
HiSERV
Director of Fleet and Aircraft Appearance (Int) UK&I
Swissport
-
Coffee Break
-
Product Demonstration: »ATLAS« 2 DESIGNED FOR THE DEMANDS OF TOMORROW

Discover the future of ground handling at the GHI Annual! Stavros Hatziioannou (Vice President Sales Airport Technology) will unveil the revolutionary »ATLAS« 2 – setting new standards in efficiency, safety, and sustainability. Engineered for multi-gate operations and a wide range of aircraft, »ATLAS« 2 delivers zero-emission performance, single-operator control, and unmatched reliability. From eliminating unintentional aircraft movements to reducing towbar risks, optimising logistics, and enabling jet engine starts during pushback – »ATLAS« 2 is designed for the demands of tomorrow. Don’t miss this exclusive presentation and see how ground handling will never be the same again.


-
Sustainability: Battery-Driven Efficiency – tackling GSE Charging Infrastructure Challenges at Airports

As airports electrify their GSE, limited charging infrastructure poses major operational challenges. This session explores how advanced battery solutions can reduce grid dependency, cut costs, and support flexible, scalable electrification. Learn from case studies and technical insights from GSE manufacturers tailored to real airport environments.

Speakers
President
Advanced Charging Technologies (ACT)
General Manager Europe
Weihai Guangtai Airport Equipment
Divisional CEO for Airport Solutions
TCR
-
Women of GSE: Building high performance GSE teams by attracting new demographics to the ramp

With so much industry focus on EV charging, automation and GSE pooling – are we at risk of missing a clear and obvious performance improvement in the form of cultivating a more varied, engaged and expert workforce? GHI invites the team behind industry awareness group, Women of GSE, to detail the case for greater diversity on the ramp and how broadening our industry’s appeal could bring KPI benefits to all.

Speaker
Marketing & Corporate Communications
Mallaghan
-
Product Demonstration: New Generation FiNDnet

Join us at Damarel as we showcase the latest generation of the FiNDnet Suite—an enterprise-level turnaround management, service capture, and billing solution. Whether you're a small operation or a global ground handler, FiNDnet offers a class-leading solution used worldwide to seamlessly coordinate, monitor, and enhance all aspects of airport operations. It comprehensively addresses your operational and business processes and leverages automation to drive cost reduction, performance enhancement, and revenue growth.

Join us to see how the latest version features a complete mobility solution for SLA monitoring and event timings, ensuring that FiNDnet empowers you to deliver unparalleled service.


FiNDnet. Your workforce, connected.


-
Lunch
-
Product Demonstration: Highlights 2025 BagAssist Lost & Found Software

New features about BagAssist Lost and Found software will be explained, in BagAssist agent with more automation and some AI initiatives, in self-services for passengers damage report declaration, a redesign of delayed bag declaration and future AI data pre-population, and finally for courier companies with a simple application to upload baggage final delivery in Worldtracer.


-
Sustainability: Electrification at the gate – smart GSE solutions to overcome infrastructure constraints

Ground handlers want to introduce more eGSE, but plans are being put on hold due to a lack of charging points at many airports. This case study from Schiphol Airport shows how collaboration and clever, power boosting tech have combined to ensure sustainability remains practical and profitable for all stakeholders. The session will explore the EcoGate solution, which offers a high performance, low capex addition to airports that will enable an increase in charging points and gate power without expensive and disruptive upgrades to electrical infrastructure.

Speakers
Senior Area Manager (Central & South Europe)
ITW GSE
Programme Expert Airside
Amsterdam Airport Schiphol
-
GSE Strategy: The expert’s guide to supercharging fleet performance

How do you optimise your fleet assets to ensure they’re delivering maximum output at the minimum cost? Can sustainable choices be practical and profitable amid a lag in charging points? GHI goes in search of GSE nirvana by asking a panel of the world’s leading manufacturers to give us their inside knowledge on designing a world-class GSE strategy that meets the challenges of the apron in 2025. The session will be recorded as a live podcast and cover everything that’s essential to a best-in-class GSE strategy for airports, handlers and airlines.

Speakers
Head of Commercial
HiSERV
Director Ground Operations
easyJet
CEO
South Europe Ground Services
-
Coffee Break
-
Meet the Ground Handler Speed Networking
-
PRM: Innovating the Supply Chain for a Growing Market

Passengers with Reduced Mobility are one of aviation’s fastest-growing traveller groups, with one in five passengers expected to fall into this category by 2050. Valued at over $1 billion by 2033, this market represents both a pressing challenge and a significant growth opportunity. This session examines how innovative GSE strategies and enhanced stakeholder collaboration can transform PRM support from a compliance requirement into a driver of operational excellence and business growth.

Speakers
PRM Solutions Manager
INFORM
Director of Airport Solutions
Ozion Airport Software
Director of Global Sales
Avtech
Chief Business Officer
Rsmart
-
Product Demonstration: Training Solutions Demonstration

Explore the future of aviation training with Airport College International. Our IATA AHM 1110-compliant eLearning and microlearning modules, as well as our immersive VR experiences, boost workforce competence, safety and efficiency. All of these are delivered through a scalable digital platform that turns training into a measurable business advantage.


-
Innovation: Exoskeletons, hydrogen power and VR training: all change in GSE…

The old adage about nothing much ever changes is no more. GHI asks suppliers to showcase some of the most exciting developments from the exoskeleton, a powered, super-human style suit that can be worn by ramp operatives to enhance their lifting capacity to virtual reality-style training.

Speakers
Non Executive Chairman
HiServ
Vice President Europe
Suitx by Ottobock
CEO
AXS
-
Delegate Dinner
-
Welcome Coffee
-
One-to-One Meetings
Chairman's welcome
-
Airports: Reinventing our approach to ground handling – an airport’s story

GHI invites airport operators to detail how they are building deeper relationships with their ground handling partners in a bid to enhance on-time departures, passenger experiences and digital adoption across the airport. How are partnerships flourishing and what can others learn from these winning collaborations?

-
Cargo: Swissport’s flower corridor cool chain

Supports key trade lanes between perishable export markets and the Netherlands, reinforcing LGG as a hub for perishable goods in Europe, including flowers with final destination Amsterdam.

Speaker
Head of Cargo
Swissport Cargo Services
-
Coffee Break
-
Meet the Airline Speed Networking
-
Safety/Just Culture: Nobody gets hurt on our watch – a story of collaboration across the airport to eliminate accident risks on the ramp

This session will go behind the scenes to detail cross-party safety improvement initiatives within our supply chain. We’ll explore how airlines, airports, suppliers and handlers are openly sharing their deepest safety fears and near miss incidents in pursuit of higher safety culture. What are some of the success stories from making safety everyone’s business?

Speakers
SVP Aviation Operational Advisory
Marsh McLennan
Co-Chair
GHOST
-
Airlines: Handling the cost, safety risk and service disruption from diversions

With a typical flight diversion costing an airline between €15,000- €350,000+ then what do carriers have in place when it comes to a diversion handling strategy? This session will assess the foundations of an effective plan B and ask where the ground handler can be of maximum value.

Speaker
Commercial Director
Hadid International Services
-
Wellbeing: What is Wellness and why does it matter in aviation?

Most employers track staff attendance, sickness and on the job performance intensively via a host of KPIs. But, are we missing a huge opportunity by not assessing an employee’s overall health and happiness as a leading performance metric? This session will make the business case for building a proactive bid to address your employee wellbeing and avoiding an estimated £322billion being lost globally to high turnover and poor productivity by ignoring this critical issue.

Speaker
Leadership Development & Change Management Consultant
Desiree Perez Coaching & Consulting
-
Lunch
-
Meet the Ground Handler Speed Networking
-
GHI's Football Tournament