CONFERENCE PROGRAMME



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GHI's Delegate Football Tournament

We would love to have you join us in the tournament. If you are interested in playing, please contact us for more information onhow to register. If you would like to enter a company team, please let us know and we will provide you with the necessary information.


We also offer a range of sponsorship opportunities for companies who would like to support the tournament. This includes logos on team shirts, your business’ name on the cup and match ball, and other promotional activities. If you would like to discuss any of these options, please get in touch.

We look forward to hearing from you and having you join us for this year's tournament!

Day 1: 28 November 2023

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Conference registration
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Welcome coffee

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One-to-One Meetings

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24th Annual GHI Conference welcome
Speaker
Portfolio Director & Conference Chairman
Ground Handling International
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The Pride of Ground Handling Awards Grand Final: Celebrating ground handling excellence

Join GHI for a special ceremony to champion excellence in ground services and the all-important people who make it happen. Launched in 2018 – the Pride of Ground Handling Awards showcase aviation teams that go the extra mile to deliver added value services to passengers and exemplify a commitment to quality, safety, teamwork and innovation. If you are proud to work in aviation and want to help GHI hit back against the myth that ground handling is locked in a race to the bottom on price then come and join this special ceremony. Did you make the shortlist? View here.

Facilitated by John Willis, Head Judge & Former Chair of Servisair and Max Gosney, GHI Conference Chairman

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The Big Debate: Leading the turnaround – what airlines want from ground handling v2.0

GHI invites airline leaders for a candid view of what they see as the essential components of a winning ground handling business strategy over the next five years. From fast-tracking GSE electrification to automation, how have expectations of GSPs changed post Covid? And what core attributes constitute ‘the right stuff’ in the eyes of an airline customer? How do we reimagine partnerships and financial arrangement to unlock innovations on the ground and excellence at the gate.

Speakers
Vice President Commercial Airport Agreements
Lufthansa German Airline
Chief Executive Officer
Saudi Ground Services Company
CEO
RES2 Iport
Senior Vice President, Ground Operations & In-Flight Services
Pegasus Airlines
Director of Operations
Easyjet
Chief Executive Officer
Aviapartner
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Lunch
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Product Demonstration: Ink Innovation - Digital Tools to Protect SLAs

Join Ink's Live Demo and check out Ink Mobile Agent - a passenger processing suite that boosts operational efficiency and revenue! You'll discover how it simplifies processes, like slashing check-in queues to protect your SLAs and speeding up aircraft boarding. Plus, we'll show you gate tag printing for cabin bags to save manual efforts and speed things up. And discover how charging for gate tags can unlock new revenue streams.

Taking place on stand: E53

Presenter: Ivan Jakovljevich, Chief Delivery Officer, Ink Innovation

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Product Demonstration: Damarel - New Generation FiNDnet

Join us at Damarel as we showcase the latest generation of the FiNDnet Suite—an enterprise-level turnaround management, service capture, and billing solution. Whether you're a small operation or a global ground handler, FiNDnet offers a class-leading solution used worldwide to seamlessly coordinate, monitor, and enhance all aspects of airport operations. It comprehensively addresses your operational and business processes and leverages automation to drive cost reduction, performance enhancement, and revenue growth.


Taking place on stand: E52

Presenters: Paul Bruton

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Sustainability: Hydrogen – aviation fuel of the future?

Electric is the sustainable equipment option of choice among today’s operators who are looking to embrace more environmentally friendly equipment within their fleets. But, does hydrogen power offer a slicker and more sustainable long-term solution? This session will explore the unique performance benefits of hydrogen GSE including longer run times and faster refuelling than EV. The session will also look at the practical hurdles to hydrogen GSE adoption and whether hybrid units offer the pragmatic choice until infrastructure improves.

Speakers
Chief Operating Officer
Alliance Ground International
Chief Operating Officer
Universal Hydrogen
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Robotics: The Humanoid rampie

Rapid advances in robotics twinned with artificial intelligence are tipped to see humanoid-style robots replace humans in a vast array of labour-intensive industries such as manufacturing and healthcare over the next 20 years. So, could humanoids be the answer for our own skills depleted sector? This presentation from an independent robotics expert will assess the latest in humanoid tech and its ability to replicate complex human movements unique to the world of the apron. What are the advances in battery life, range of motion and AI on the horizon and will we see a reduction in cost that compels operators to invest in the age of the automation?

Speaker
CEO
Apptronik
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Coffee Break

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Meet the Airline Speed Networking
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Product Demonstration: Easie By Icron - Boost Resilience and Performance: How easie TAMS enables record turnarounds via continuous disruption response


Join us to see how easie’s plan and execution technology works in aviation’s most critical operation on the ground, an environment full of uncertainty. While optimising resource plans, easie TAMS helps stay ahead of turnaround disruptions through managing Dynamic Critical Path and Continuous Disruption Response.

Taking place on stand: E51

Presenter: Ahmet Kurucu

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Leadership: Mastering change management to drive successful digitisation

Humans are hardwired to fear change: will AI take my job? Or, will that new boss change my shift pattern? Given the excited discussion at this conference over digital adaptions, robotics and new fuel sources transforming the aviation environment then what should we be doing as leaders to bring our employees on board with the change programme? Why does workforce buy-in to change matter and what difference does it make at a KPI level? What can we learn from our recent past about the right way to lead aviation to thrive in changing times?

Speaker
Senior Consultant, Leadership & Organisational Development
Desiree Perez Coaching & Consulting
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Welcome Party

Day 2: 29 November 2023

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Welcome coffee

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One-to-One Meetings

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Chairman's welcome
Speaker
Portfolio Director & Conference Chairman
Ground Handling International
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Policy: A new EASA safety regulatory framework for ground handlers – what it means for you

An exclusive session on a new regulatory framework for ground handling service providers that aims to increase the overall safety level of the aviation system and reduce the damages to aircraft and vehicles. The draft regulation proposes requirements for ground handling service providers, their oversight, and the interfaces with air operators and aerodromes where services are being provided, including the mutual exchange of relevant safety information to improve those interfaces. An organisation can only prioritise safety risks and manage its resources effectively to obtain optimal results if it has a clear understanding of its role and contribution to aviation safety according to EASA. When will the safety regulations go live and what actions will be taken for operators who fail to meet minimum standards?

Speaker
Ground Handling Expert
EASA
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Airports: The airport and the ground handler – building the dream team

The airline-handler relationship is the dominant focus of our attention when it comes to discussion over building performance enhancing ground partnerships. But, is the airport an equally influential and under-utilised ally in crafting world class safety, OTP and sustainability standards on the apron? GHI will invite senior leaders at major airports to outline how ground handling features in their pathways to operational excellence and digitisation. How do we build winning partnerships?

Speakers
Aerodrome Operations Specialist
London Luton Airport
Assistant Vice President, Cargo Business Development
Dallas Fort Worth International Airport
Aerodrome Project and Improvement Lead
London Gatwick Airport
Partnerships Manager Ground Handling
Amsterdam Airport Schiphol
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Product Demonstration: Cohelion - Customer Profitability Analysis


Are all your customers profitable? Many organisations are blindsided because they do not have a good view of which customers, services or products are profitable, which are not, where costs can be reduced, and where to focus resources to optimise profitability. Cohelion offers an innovative profitability analysis solution helping analyse customer profitability by modelling scenarios, identifying cost drivers, and optimising revenue streams. During this product demo you will learn how this solution is used by organisations like SATS to fully understand the customer portfolio, improve negotiation power, optimise pricing and generate additional revenue.

Taking place on stand: E13

Presenters: Daan Boersma & Adrian Elkuch

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Meet the Airport Roundtables: GSE Electrification, Digitisation, Optimising passenger journeys, PRM

GHI have invited four airport leaders to host a series of 15-minute roundtables that explore a critical joint operational challenge. Our roundtable topics include:

GSE electrification: enabling a greener age - facilitated by Christian Thurmer, Hannover Airport

Digitisation/5G on the ramp: facilitated by Gavin Jackson, London Gatwick Airport

PRM services: facilitated by Liam Bolger, London Luton Airport; Michael Connolly, Skywise Solutions

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Coffee Break

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Product Demonstration: HiSERV - SmartFLEET

SmartFLEET by HiSERV is not only a system or a solution; it goes beyond that. SmartFLEET can assist customers and partners in optimising their entire GSE fleet. The holistic approach is straightforward: 'track your GSE units, gain insights through transparency, and manage your GSE fleet accordingly.' This ultimately leads to cost reduction and enhances GSE efficiency and availability. Moreover, predictive maintenance information improves safety levels of GSE, reducing ground handling delays caused by GSE and benefiting overall aircraft handling performance.

Taking place on stand: E68

Presenters: Wolfgang Fasching

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Digitalisation: Activity Based Costing: understanding the direct impact of operational cost drivers on customer profitability – a SATS case study

The typical ground handling station is awash with data from on-block arrival times, GSE utilisation and staff scheduling. How then do you identify and exploit the critical performance enhancing information from everything else? This session will offer a hands-on case study from the experiences of SATS Singapore team on how and why they decided to delve into the multitude of data being captured at their Changi operation and use it to supercharge KPIs. How is activity-based costing being linked to every airline customer’s flight and being used to improve operational efficiency and cost savings?

Speaker
Global Head, Special Projects
SATS Airport Services
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Airports: Putting the ground handler at the heart of airport strategy – the London Luton story

From GSE pooling to leadership development programmes for all resident rampies – London Luton Airport has pioneered an inclusive and pioneering approach to its GSPs. This session will explore a philosophy that sees ground handlers as ambassadors for the airport who occupy a crucial customer service point with passengers. What benefits has the airport enjoyed in terms of departure punctuality, passenger satisfaction, safety and employee engagement from going against the industry grain and what might others learn?

Speaker
Aerodrome Operations Specialist
London Luton Airport
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Innovation: Getting rid of old baggage – novel approaches to the passenger/luggage journey to benefit efficiency, travel experiences and ensure safety

Why are we clinging to legacy and often contradictory security arrangements around offloading screened bags for a late-arriving passengers that incur delay, irritation and cost? What are the latest advances in GSP courier services that offer luggage pick up from passengers well before they arrive at the airport. This session will ask aviation experts to reimagine the baggage journey in a way that improves efficiency, labour conditions and increases passenger satisfaction while always guaranteeing safety.

Speaker
Chief Technology Officer
Viggo
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Product Demonstration: Rsmart - ‘ResoSmart’ and ‘RsmarTurn’

Join Rsmart as we demonstrate our mobile app based solutions for resource planning and turnaround management. We will be presenting how our digitalisation tools help in dynamic resource planning, real-time smart allocations and manage your turnaround activities to achieve SLA and OTP, control the working hours to save cost, and increase the overall efficiency, avoid revenue leakages or cost overrun.


Taking place on stand: E05

Presenters: Varadharajan Chellappa

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Lunch
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Product Demostration: EPG - OTP App – the digital solution for efficient workflows and process documentations

Enter the digital revolution of ground handling with our new AES OTP App. This innovative solution is designed to revolutionize your aircraft turnaround management, ensuring unmatched efficiency and superior SLA performance.

Say goodbye to cumbersome paperwork and welcome the era of seamless digitalization. With the AES OTP App, you can effortlessly digitize and document every aspect of your aircraft turn management process. Experience the immediate benefits of a paperless future by gaining instant visibility into your handling operations, enhancing your On-Time Performance, and significantly reducing the risk of unnecessary delays and penalties.

Our app empowers turnaround coordinators and ramp managers with a simple yet highly intuitive configuration tool, putting the power in your hands. Designing task profiles and processes has never been easier, enabling you to promptly respond to internal or customer-driven changes while adhering to SLA requirements. Specify the data to capture at every step of the process through our mobile application, ensuring compliance and efficiency at all times.

Plan, coordinate, and monitor your aircraft turnaround processes for each airline in real-time, using accurate, live data.

Taking place on stand: E58

Presenter: Axel Schweizer

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GSE: Defining the future of GSE

Join us for a special Conference session in partnership with the GSE Podcast’s Matt Weitzel that will be broadcast around the world as a dedicated episode of the show. The session will unite industry stakeholders at GSPs, airlines, airports and manufacturers to debate innovation and the future of GSE. Are we on the cusp of a new era of autonomous vehicles? And will electric, hydrogen, hybrid or biofuel triumph as the primary power source for airport equipment? The panel will give their assessment.

Submit your GSE questions and you could be appearing on the GSE Podcast: email max@groundhandling.com

Speakers
Global Sales Director
Textron GSE
Marketing Director
Aviation Ground Equipment Corporation & IAEMA Chair
Group Director of Ground Operations
TUI Airline
Global Director of GSE Sales
Advanced Charging Technologies (ACT)
Commercial Director ROW
Mallaghan
Group Chief Executive Officer
TLD
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Skills: Going with the grain – building effective partnerships with your union

With employer pay deals unable to keep pace with rampant inflation, tension between union members and management has never been higher. European airports have witnessed numerous planned strike actions among multiple ground handler this summer. How do we end unhelpful stereotypes over militant workers and self-serving managers who care only about profit? What are the steps to establishing common ground between leadership teams and frontline workers that ensure we move forward together?

Speaker
Chair ETF Ground Staff Committee
European Transport Workers Federation
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Coffee Break

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Meet the Ground Handler Speed Networking
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Winter Operations: De-icing strategies for improving sustainability, safety and speed

As the Northern hemisphere braces itself for the winter chill, GHI invites key stakeholder groups to explore the latest advances in the de-icing sector. The session will explore the latest advances in de-icing fluid technologies including hybrid systems that combine active and passive de-icing technologies. We’ll also examine new launch de-icing equipment and how rigs are embracing a more sustainable aviation age. The panel will discuss the role of stakeholder collaboration in ensuring optimum aircraft de-icing that minimises the risk of flight delays as well as looking at strategies for the efficient recovery and recycling of glycol.

Speakers
Ground Operations Seasonal Readiness Manager & IATA DAQCP Inspector
EasyJet
VP Sales & Marketing
Vestergaard
Aerodrome Operations Specialist
London Luton Airport
Senior Director - Deice Ops Program Support
PrimeFlight
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Legal: An aviation update including the perils of social media and the rising dangers of greenwashing

Top aviation lawyer, Peter Coles will explore the topical issues facing the aviation market. The discussion will examine social media risks and who’s liable when an employee posts inappropriate and defamatory content on a WhatsApp group or Twitter feed. The session will also equip senior managers/directors with what they need to know on to get on top of regulations and litigation risks around climate change and increasing dangers of greenwashing.

Speaker
Partner
HFW
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Delegate Dinner

Day 3: 30 November 2023

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Welcome coffee

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One-to-One Meetings

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Chairman's welcome
Speaker
Portfolio Director & Conference Chairman
Ground Handling International
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Sustainability: The 0% emissions ground operation – the Air France-KLM story

This case-study led session will detail how Air France-KLM is looking to achieve an ambitious goal to remove all emissions from ground operations by 2030. The case study will explore the use of robotic pushback vehicle, TaxiBot in achieving this goal, as well as replacing diesel-powered lower-deck loaders with electrical models. How is KLM walking the talk when it comes to decarbonising the apron?

Speaker
VP Procurement Airport Services
KLM Royal Dutch Airlines
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Coffee Break

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Innovation: Cost effective ways to supercharge your stations KPIs

This panel session will explore what we mean by the all-encompassing term ‘innovation’ when it comes to ground handling. We will invite our panellists to share a range of examples of inventiveness in their operation and what tangible difference it has made to safety, service quality or GSE performance. Leadership team, manufacturer or employee: whose job is it to drive innovation?

Speakers
Chief Executive Officer
Sensus Aero
Global Customer Relations
RSMART
Managing Director
Gatwick Ground Services
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PRM: Innovative solutions to the Passengers with Reduced Mobility (PRM) challenge

A UK CAA report shows an 80% rise in PRM requests since 2010. Failure to provide adequate services can see stringent fines from regulators and business reputations dragged through the mire as disgruntled PRMs vent their frustrations on social media. So, how does the supply chain step up to the plate and deliver more dynamic PRM solutions? What is the role of airport authorities and how could airport processes become more PRM friendly? What equipment solutions are out there to help?
Panellists TBC

Speakers
Director
Skywise Solutions
Aerodrome Operations Specialist
London Luton Airport
CEO
Aviramp
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Lunch
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Farewell drinks