Paul is a Senior Consultant at Damarel. He has 20 years' experience in designing and delivering class-leading solutions for ground handling operations, including operational databases and automated billing systems.

Steve is an experienced and widely acknowledged aviation professional noted for his work in operational and financial efficiency. His extensive knowledge and understanding of airport operations and ground handling matters span 20 years, having held management positions with low cost carriers including Go Fly, Ryanair and Sterling Airlines, as well as full service carriers Qatar Airways and Brussels Airlines. Steve also spent several years working for Copenhagen airport, which gave him an alternative operational perspective of facilities. Most recently Steve has been extending his assistance to airlines and airports on a consultancy basis through Global Travel Matters, a company he established three years ago. During Steve's unique and varied history he has driven many operational improvements, through process engineering and change management. These programmes have included vital levers such as insourcing and outsourcing of ground handling activities, cost reduction strategies, resource optimisation, performance development and digital and self-service deployment projects.

Andy is Director of Operations Consulting for ICF based in London, and has over 26 years’ experience in the aviation industry, having worked for a number of airlines including British Airways, easyJet and Wizz Air in senior positions. His expertise lies primarily in the areas of airline operations, ground operations and ground handling. During his career, Andy has frequently had direct responsibility for the delivery of continuous operational improvement against a backdrop of rapid growth in challenging environments. He has held and managed roles and projects ranging from the operational transformation of airline and handling operations, the development and delivery of new safety and punctuality processes and procedures, and the procurement of services at ever-reducing unit costs. Having managed airport operations, pilot and cabin crew operations and Operations Control, as well as consulted for clients in all of these areas, Andy is able to offer deep expertise across all of the main elements of airline and ground handling operations.