Desiree is a recognised expert in the aviation industry for her work with leadership teams and individuals on leadership and professional development. Prior to her 18 years in aviation, Desiree lived in Argentina, then Germany, before being relocated to the US in 2011. Desiree served as a senior leader in the aviation industry on a global level, leading multicultural customer excellence teams for some of the most recognised airlines, airports and service providers. During that time she witnessed first-hand the importance of leadership development. Desiree currently speaks on the importance of leadership development in an ever-changing aviation environment, with an increased focus on profitability, customer service and safety.
Douglas spent 17 years in the Royal Air Force flying the Tornado GR1 and Hawk as a trainer, culminating in operations as a mission leader in Desert Storm and the subsequent award of a DFC. On becoming a civil aviation pilot, he moved from Monarch to Doha with Qatar Airways and subsequently joined easyJet in 2004. He quickly joined the training team and subsequently the pilot management team in Luton, but returned to Gatwick in the Flight Operations team and is current on the A320 aircraft family. His role at Gatwick has led to a number of different directions that included Chairing the AOC and becoming a founder member of the Industry Resilience Group. Douglas works very closely with key stakeholders at Gatwick to help develop and deliver key projects such as ACDM, improvements in de-icing capacity and throughput, improvements in the consistent delivery of utilisation of the main runway and the development of the concept of operations for the northern runway to be brought into permanent use.
Helmuth studied Law at Ludwig Maximillian University in Munich. After subsequent positions in international consulting firms and leading positions in the Daimler Benz Group, in 1993 he founded the consulting group Grolman.Result, which focuses on supporting technical innovation and transformation processes of leading international private and public organisations. In 2009, out of a German academy of technical sciences (ACATECH) desire for an efficient co-operation between economy, politics and science, he founded the Deutsches Dialog Institut. In 2011 he bought into the battery development company Kolibri Power Systems which through a management buyout in 2015 was turned into the product and solution provider Colibri Energy. Today he is CEO of the company.
Koen has been working in aviation for more than 26 years, and has held numerous management positions. He started off at FedEx, before moving to DHL, TUI, easyJet and Menzies. He then joined Norwegian, where in 2016 he was appointed Head of Ground Operations. He has responsibility for ramp, cargo and passenger operations worldwide. In addition to that he has been CEO of Red Handling Spain and Red Maintenance Spain since 2015. In the shared services function he represents Norwegian Air Shuttle, Norwegian Air Norway, Norwegian Air International, Norwegian UK and Norwegian Air Argentina.
Max joined GHI in 2017 after launching and hosting conference and award events in the UK manufacturing industry. A trained journalist, Max strives to deliver innovative content on stage, online or in print that challenges, educates and entertains. As a non-aviation professional - Max is always eager to don the hi-vis jacket and get out on the apron to experience the everyday challenges facing ground handling businesses and their airline customers. Max graduated as a biochemist from Cardiff University in 2001. He became a NUJ/NCTJ accredited journalist in 2003. Max went on to an award-winning 14 year editorial career including stints at magazines in the UK pub, pharmacy and manufacturing sectors. Outside of work - Max is never far from a book, the fridge or the 5-a-side football pitch.
Michael is the Product Manager for GroundStar RealTime, INFORM's system for optimising ground operation processes. He holds a degree in Aviation Economics and worked for several years at Berlin airports. In 1998 Michael joined INFORM to implement RealTime systems and provide expert consultancy at multiple international airport sites, before taking overall responsibility for the product in 2007.
With over 24years of aviation experience, working for both airlines and ground handlers, Paul has been with easyJet for just over six years, starting in 2013 in the Ground Operations Outstations region, managing 12 airports spread from the UK to Israel. He joined the Gatwick team four years ago to support the local Ground Operations team in a time of growth and in the last year has taken on the role of Regional Ground Operations Manager. He works closely with the carrier’s partners, teams and airport authority and is leading several projects with GSE partners on delivering future-state best fit of GSE.
Clyde & Co
Peter is a partner in Clyde & Co's global aviation practice. Based in Hong Kong, Peter has over 27 years’ experience working for the aviation industry, including advising operators, passenger and cargo terminals, ramp operators, MROs, FBOs and logistics providers and their insurers on ground handling operations and contracts, contingency planning, emergency response, compliance, investigations, prosecutions, claims and debt recoveries and acquisitions. He regularly advises on the IATA SGHA and has handled some of the leading court cases on Article 8. Peter has worked for an airline and for law firms in the UK, Singapore and Hong Kong.
Group CIO/General Manager
Rami is an accomplished expert in translating vision into reality. ICT.AERO specializes in the sourcing and development of scalable, cost-effective technology solutions to support airport operations, and maximize financial returns. Mobility, Real-Time, Collaboration, and Automation are the corner stones of ICT.AERO solution architecture, which enables today’s workforce to meet their sophisticated operational demands with minimum training requirements and provide organizations with agility, service excellence and business intelligence. ICT.aero portfolio of systems includes Lounge Management, OCC, Dispatcher application, Lost Luggage, and more. please visit www.ICT.aero for more info.
Senior VP - Commercial
Robert is Executive Vice President Cargo for Menzies Aviation, and based in Edinburgh. He re-joined Menzies in October 2017, having spent the previous nine years with Etihad, mostly based in the United Arab Emirates, where he held the position of Head of Cargo Operations, with accountability for hub operations and the global cargo handling network, overseeing significant growth of the airline and its cargo handling business. Prior to the move to Abu Dhabi, Robert’s first tenure with Menzies was a ten year stint in various commercial roles, including global key account management. He learnt the cargo business in his early years with Lufthansa Cargo based at London Heathrow in a number of operational and quality management roles. Robert is a former board member of cargoiQ and a current member of IATA’s Cargo Handling Consultative Council. He holds an Advanced Masters in Airline Operations Management from ENAC University in Toulouse, France.
Business Development Manager
Ross is a highly experienced leader, engineering manager, Type Airworthiness and Continuing Airworthiness Management specialist. Working at an executive level, Ross helps clients to understand the challenges and developmental needs within their own organisations and is skilled in identifying and delivering the practical solutions required to improve operational, financial and performance benefits. He specialises in the analysis of complex, organisational problems, focusing on people as the most valuable asset and helping to create simple plans that deliver tangible results. He brings expertise in Just Culture, human error, safety risk management and other associated safety performance disciplines.
Ground Operations Director - Avianca Holdings
Ruben started his career in Avianca as the Commercial and Airports Chief at Avianca Services. In this role he looked after the commercial and operational issues relating to airport services for Avianca Services customers. In August 2015 Ruben was promoted to Ground Operations Manager for the Bogota hub. In this position he was responsible for all the below the wing operations for Avianca, with a scope of 250 daily flights and 2,000 staff members. In 2017 Ruben assumed the post of Ground Operations Director, taking responsibility for all the below the wing operations (both in house and outsourced) of the network. With more than 15 years of experience in the industry, Ruben holds a Business Administration degree, has a Master's in Business Administration and a Master's in Logistics and Operations; he has also accrued extensive training on related matters.
Sarah is a human performance specialist, with a broad experience across the aviation, rail and petrochemical industries, having held posts in Compliance, Safety, Human Factors and HR. Sarah has spent her career working with both civil aviation and military organisations, fixed wing and rotary, providing consulting, coaching and training to operators, regulators, manufacturers, ground service providers and airports around the world, helping companies improve performance through their people. She has a first degree in psychology from the University of Manchester and a PhD from Cranfield University. She is also a Chartered member of the British Psychological Society, the Chartered Institute of Ergonomics and Human Factors and the BPS Special Group in Coaching Psychology, as well as sitting on a number of EASA, Royal Aeronautical Society and industry working groups.
Director Cargo & Logistics
Brussels Airport Company
Steven boasts a long career in the world of aviation. For 15 years he held management positions, both operational and commercial, in the airline handling industry at various airports and in a variety of sectors, ranging from catering, cleaning and ramp handling to cargo. In October 2010 he joined The Brussels Airport Company as Cargo Marketing Manager and in February this year, Steven was appointed Head of Cargo at Brussels airport. In this position, he is responsible for the implementation of the strategic plan for Brussels airport’s cargo business unit. He is also in charge of maintaining relationships with the different cargo stakeholders, in close co-operation with the cargo management team.
Thomas has extensive experience of the aviation industry in which he has worked for many years, including time spent with Worldwide Flight Services as SVP Group Purchasing and CEO of the French Ground Handling Business unit. Thomas has over ten years' experience in consulting (at KPMG Peat Marwick) and has now set up his own business. He works, amongst other sectors, for many players in the aviation field including airlines, manufacturers, ground handlers, GSE suppliers and private equity firms.
Wolfgang has more than 20 years of in-depth experience in aviation. He has held numerous management positions, covering ramp handling, passenger handling, cargo handling and weight & balance. He has a comprehensive knowledge of all commercial aspects of the aviation industry and developed the ABC costing system, PRIAMOS. Wolfgang has accompanied the process of liberalisation of the ground handling industry in Europe, representing airports and associations in Brussels. In 2019 he set up AGORA Consulting, an independent aviation consulting company and think tank. For many years he has been analysing market mechanisms in aviation and dynamics in negotiation processes, using game theoretical models and approaches.