Max joined GHI in 2017 after launching and hosting conference and award events in the UK manufacturing industry. A trained journalist, Max strives to deliver innovative content on stage, online or in print that challenges, educates and entertains. As a non-aviation professional - Max is always eager to don the hi-vis jacket and get out on the apron to experience the everyday challenges facing ground handling businesses and their airline customers. Max graduated as a biochemist from Cardiff University in 2001. He became a NUJ/NCTJ accredited journalist in 2003. Max went on to an award-winning 14 year editorial career including stints at magazines in the UK pub, pharmacy and manufacturing sectors. Outside of work - Max is never far from a book, the fridge or the 5-a-side football pitch.
Desiree is a recognised expert in the aviation industry for her work with leadership teams and individuals on leadership and professional development. Prior to her 18 years in aviation, Desiree lived in Argentina, then Germany, before being relocated to the US in 2011. Desiree served as a senior leader in the aviation industry on a global level, leading multicultural customer excellence teams for some of the most recognised airlines, airports and service providers. During that time she witnessed first-hand the importance of leadership development. Desiree currently speaks on the importance of leadership development in an ever-changing aviation environment, with an increased focus on profitability, customer service and safety.
Wolfgang has been working in ground handling for more than 20 years, during which time he has covered numerous operative and commercial management positions. In 2011 he was appointed Senior Vice President - Ground Handling, with responsibility for ramp, cargo and passenger operations at Vienna International. In addition to that he has been Managing Director of Vienna Passenger Handling Services since 2014 and Managing Director of LION, the centralised load control company of Vienna airport, since 2016.
Diego holds an MSc in Aeronautical Engineering and Airport Engineering from UPM, Madrid University. He has been working in Airbus since 2003, initially preparing the A380 for entry into service in airports worldwide and then taking care of aircraft/airport compatibility issues for all current and future aircraft types. He participates in several standardisation organisations and chairs the SAE AGE3 Aircraft Ground Support Equipment Committee. Diego has worked in several research European projects and continues to champion innovation in the airport ramp.
Didier is currently a Partner at Roland Berger where he is involved in strategy, corporate management, operations and restructuring and commercial development consulting. He leads the Transportation sector in Paris and co-leads the Air Business worldwide competence centre. Didier began his career with various operational responsibilities inside airlines and was Deputy Director of Pilot Staff as well as Quality Manager (with Air Liberté and British Airways).
Ground Operations Quality and Safety Manager
As Ground Operations Quality & Safety Manager, David is responsible for delivering end-to-end compliance oversight in relation to all ground operations areas, and providing specialist support covering all core back of house functions, including setting policy and standards. He is also responsible for owning and delivering development, change initiatives and strategic engagement with handling partners and equipment suppliers to drive key safety, compliance and efficiency improvements. David has over 20 years' experience in the aviation industry, having been previously employed by Continental Airlines, Menzies Aviation and Monarch Airlines in various roles, covering all areas of airport operations.
Michael is a corporate coach and author who has dedicated his life to inspirational business workshops, retreats and consultancies. Michael’s professional credentials include nearly six years leading the training and HR development of two spas in Asia. In 2004 he created a partnership with Dr Bill Gould, co-developing his programme of Transformational Thinking. Together, they introduced radical new concepts to the corporate world, including the Free Thinking Zone and the Twenty Attributes of the Human Spirit. In 2008 Michael founded Provolution and in 2010, Michael became the first trainer to write a programme for the Marriott International in Thailand. His Cultural Sensitivity Programme is now delivered annually to expatriate and Thai executives across the company. Michael has two books in print: Provolution - A Guide to Global Change Through Personal Evolution, and Equanimous.