The GHI Big Debate: ‘What ground handling excellence looks like’- a view from the flight deck

09:40 - 10:30

GHI invites a panel of pilots and first officers to give us their unique perspective on ground handling services. What are the hallmarks of the best handling teams they encounter? What does really good communication look like from the team leader/headset man/despatcher? And, what advice would they give to handling teams on managing relationships with airline crews during high pressure scenarios? The emphasis of the session will be on enhancing communications with airline staff and ultimately raising the quality, OTP and safety of ground services.

Other panellists TBC

Captain Douglas Moule, Flight Operations Support Manager Gatwick, EasyJet

Captain Bill Sherrod, Director of Flight/Chief Pilot PHL/DCA, American Airlines