Human Factors: Creating the habit of excellence among your ground handling employees

15:15 - 15:45

‘Why can’t our people just do what we want them to do?,’ is a common lament among aviation leaders. This session will explore the science of human behaviour and how we can change the learning pathway of cue, behaviour, reward to cultivate more engaged employees.

Sarah Flaherty, Director, LUX Consulting

Leah Fennema Hall, Director, LUX Consulting