People: Deploying multiskilled staff, using data and tools to improve both the efficiency and effectivity of operations

14:45 - 15:30

Ground service provider, Viggo will reveal how their Business Model, driven by evidence-based decision making and multiskilled staff deployment, has been critical to keeping pace with burgeoning passenger numbers at Eindhoven Airport and at the same time customers who demand 25-minute turnaround times. Viggo skills up employees to take on several different tasks during one shift, from bag loading to push backing to operating the ambulift. The session will look at the business case for multiskilling and how evidence-based data with the help of self-developed software tools feed the continuous improvement cycle of this innovative ground handler.

Jelmer Melissen, Business Development Manager, Viggo