We speak about 16,000 words per day – how do we cut through the clutter to ensure that our conversations with our frontline teams have impact? Every conversation creates a chemical cocktail that opens us up to higher levels of trust or close us to new ideas due to distrust. Expert conversational intelligence allows you to build empathy, trust and engagement with your frontline - teams all factors that can supercharge your business’ KPI performance. What’s the science behind conversational intelligence? What does it look like in practice and how does it apply in a busy aviation environment?