Innovation: Reinventing the ground handling model – the DHL/easyJet London Gatwick legacy

14:15 - 14:45

The traditional ground handling model has been given an overhaul at London Gatwick in easyJet’s quest for optimal OTP performance. A triumvirate agreement sees DHL provide the labour for ground handling and Rushlift the ground service equipment. DHL’s David Jenkins reveals how the shift has paved the way for a one-team alliance with easyJet where ramp teams wear easyJet orange with pride. The session will also explore the breakdown of traditional hierarchies to allow operatives a full say in process improvement.

Paul Butler, Regional Ground Operations Manager (LGW), EasyJet

David Jenkins, Operations Director, DHL