Conference Programme

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Time Information
07:30 - 10:00
Exhibitor setup

10:00 - 11:00
Welcome coffee

10:00 - 17:30
Conference registration

10:30 - 17:30
One-to-One Meetings

11:00 - 11:10
22nd Annual GHI Conference welcome
Max Gosney, Portfolio Director & Conference Chairman, Ground Handling International

11:10 - 11:35
Market outlook: rapid recovery or regression? The forecast for 2021-22

With borders beginning to reopen in many global regions, are we about to see a surge in pent up passenger demand? Or is confidence to fly set to remain fragile amid fears of new variants and a more conservative attitude to international travel? This session will explore the scenarios for aviation’s recovery path and help you plot a successful path through the aftermath of the coronavirus pandemic.

Speaker to be announced
11:35 - 12:30
The Big Debate: ‘Out of the ashes’: defining a comeback strategy for aviation in the new normal
Liesbeth Oudkerk, VP International Stations, Air France-KLM

Our sector has been shattered by a black swan event in the form of the Covid crisis. Uncertainty reigns, liquidity is depleted and once certain business principles of rising pax volumes and ever more aircraft to turn have disintegrated. So how does aviation adapt to the change and deliver a dynamic recovery strategy?
From contactless boarding and digitisation to a reimagining of recruitment strategies and employee engagement – this session will invite key members of the supply chain to identify and champion the winning adaptions that are going to be essential to getting back on track in the new normal.

Topics include:
  • Stakeholder collaboration/more dynamic supply chain partnerships
  • Digitisation/automation/smart tech opportunities
  • Cargo diversification
  • Employee strategies to harness innovation and boost agility
12:30 - 14:30

14:30 - 15:00
Aviation 2030: Ground handling and the apron beyond Covid
Christopher Brown, Director, Global Strategy Group, KPMG

The pandemic has proven seismic across aviation - but not terminal. In common with other segments, the ground handling industry will likely survive, but it cannot afford to return to pre-pandemic norms. From Big Data to lean Six Sigma inspire turnarounds – how do we use the opportunity presented by today’s lower volumes to get ahead of the trends that can shape the coming decade.
15:00 - 15:30
Aviation trailblazers: LCC excellence in a post-Covid age and what it means for ground handlers

Low-cost airlines face fundamental challenges to a business model that has thrived on high demand and the ability to keep ground times to a minimum. So how are the key players re-evaluating their SOPs/SLAs in the wake of the devastation caused by Covid and what does this mean for ground handling partnerships?

Speaker to be announced
15:30 - 16:30
Meet the Airline Speed Networking

15:30 - 16:00
Coffee Break

16:00 - 16:30
Innovation: Do it yourself – how TUI turned to self-handling and will it be the start of a trend?
Dieter Bruneel, Director Operations TUI fly Western Region, TUI Aviation

Outsourced ground services have been a dominant feature in Europe for many decades as airlines jettisoned ‘non-core’ services. But does that all change with the changed landscape unleashed by the pandemic? This session will feature a case study from TUI outlining a return to in-source handling activity at its home station. What did in-sourcing offer the airline that it lacked from third party providers? And will other airlines be following in TUI’s footsteps soon?
16:30 - 17:00
Cleaning and disinfection: managing the Covid risks and maximising the rewards – a Lufthansa case study
Joachim Klaus, Occupational Safety Engineer, Lufthansa German Airlines
Ralph Brückner, Co-founder, Hecosol

Operators must ensure Covid contamination hotspots from aircraft cabins to boarding gates meet stringent cleanliness standards. But amid a myriad of cleaning products and latest scientific studies, what are the essential elements of a cleaning/hygiene strategy? Plus, how do we balance a cleaning regime with the commercial realities of turning an aircraft around? And what role can more visible cleaning activity play in building passenger confidence in our industry? This session will explore the latest learnings with a Lufthansa case study and guidance from a surface hygiene specialist.
17:00 - 19:00
Welcome Party

Time Information
08:30 - 09:00
Welcome coffee

08:30 - 17:30
One-to-One Meetings

08:55 - 09:00
Chairman’s welcome
Max Gosney, Portfolio Director & Conference Chairman, Ground Handling International

09:00 - 10:00
Cargo panel: seizing the great air cargo opportunity

At face value, the air cargo market has never had it so good. The pandemic has spurred record breaking order demand and handed the industry a starring role in the story of delivering Covid vaccines, PPE and medicines to the stricken. This panel session will examine the growth opportunities surrounding the spectacular rise of cargo and assess whether its newfound prominence is a permanent feature or a passing fad?

Topics will include:
  • Cargo business mix: will airlines maintain their focus?
  • Ground handling business strategies for developing cargo revenue
  • CIC, freighter conversions and the ground handling playbook
  • Staff strategies for cargo v pax
  • GSE for cargo handling
Panellists to be announced
10:00 - 10:30
Cargo: the e-commerce boom and how aviation can make it pay

Lockdowns sparked a surge in consumer spending online with e-commerce notching up 10 years’ worth of growth in just 90 days. The habit of ordering everything from gym equipment to groceries without leaving the house is now firmly established and facilitated by advances in air cargo. So, what growth opportunities does the rise of e-commerce create and how will the aviation sector keep pace with convenience culture? How can technology and digitisation help us deal with a spectacular rise in volumes and maintain efficiency as we attempt to oversee the safe transit of millions of different packages.

Speaker to be announced
10:30 - 11:00
Coffee Break

11:00 - 11:20
Airline cargo innovation: how cargo became king – a carrier case study

As 2020 dawned the script had cargo operations playing supporting act to passenger operations in another year of expected RPK growth for airlines. Then along came Covid…this case study seminar will explore how an operator rapidly reconfigured fleets to capture essential cargo revenue over a tumultuous 18 months. The session will explore the unprecedented rise of cargo and how its pre-eminence is influencing airline strategy and its ground handling expectations for 2022 and beyond.

Speaker to be announced
11:20 - 12:00
Contracts: ‘Dawn of a new KPI for ground handling?’ Will KPIs/SLAs be overhauled to reflect a radically different operating climate?

The coronavirus crisis has rendered most SLAs based on precision turn times and boarding passengers cheek to jowl untenable. This session will be an interactive debate to explore how airlines and ground handlers should reimagine their business relationships and focus on value add/partnership to jointly prosper in the post pandemic age. We’ll examine the thorny issue of Covid surcharges and flexible SLAs pioneered during the pandemic and their lasting impact.

Speaker to be announced
12:00 - 12:45
GSE innovation: smarter equipment, smarter strategies

This session will explore how equipment strategies must adapt to the altered nature of ramp activity through the crisis and into a recovery phase. The panellists will offer advice on building greater agility into your GSE fleet to cope with increasingly volatile flight schedules. Will flexible financing models become the norm or is GSE pooling the best solution to peaks and troughs?

Panellists to be announced
12:30 - 14:30

14:15 - 14:40
Reskilling: Boosting your operational agility through multi-skilling

One moment they’re a PCA, checking passports and sending passengers through to security with a smile and the next they’re a ramp agent in a hi-vis helping chock and cone. Could the multi-skilled ground handling employee be the saving grace of resource strained stations? This session will investigate the business case for cross-training and its links with enhanced productivity, improved morale and greater operational agility.

Speaker to be announced
14:40 - 15:10
Reskilling: Employee pooling – could it actually work?
Wolfgang Fasching, Head of Sales & Marketing, HiSERV

Ground handlers find themselves walking a tightrope as they attempt to reintroduce the right quantity and quality of staff to satisfy customers restart plans at short notice. The process is made precarious by intense competition for employee talent from rival sectors and lengthy waits on security clearance/airside passes. Is it time for a paradigm shift?
This session will examine the concept of handlers pooling employee resource at an airport in the same way that might share GSE. How would such a system operate under employment law? How do you attribute costs and deploy expertise to the right place at the right time? Is employee pooling perfectly suited for the unpredictable operating environment affecting aviation at the moment?
15:10 - 15:30
Digitisation: automating ground handling cost control to enhance liquidity

This session will explore how an automated PDC’s GroundCost solution can help streamline processes, cut down on manual steps to provide a complete overview of contracts, invoices and credit notes. How does this automated solution boost payment accuracy and what are the opportunities for this kind of automated solution as we come out of the pandemic?

Speaker to be announced
15:30 - 16:30
Meet the Handler Speed Networking

15:30 - 16:00
Coffee Break

16:00 - 16:40
Innovation: a ground handling case study
Clive Sauve-Hopkins, Founding Partner, Soho Associates

Innovation is a cause celebre within an aviation industry that must find a way of doing more with less. But what does it actually mean and where do you find the best ideas on a restricted budget? This session will explore the transformational power of employee-led innovation and deliver proven examples of where people have put forward new ways of working which have delivered a tangible performance gain.
16:40 - 17:30
The Big Debate: How do we attract future talent into aviation after the crisis?

Aviation used to have it all: exotic locations, glamourous uniforms, jaw dropping aircraft and strong job security amid constant passenger volume growth. The pandemic has changed that forever with aviation hitting the headlines for mass redundancies and saddled as a high-risk employment option which many of gen Z could well be keen to swerve. How damaging could this disconnect be? What can we do to sprinkle the stardust back on an industry we know and love?

Panellists to be announced
19:00 - 22:00
Delegate Dinner

Time Information
08:30 - 09:30
Welcome coffee

08:30 - 14:00
One-to-One Meetings

09:25 - 09:30
Chairman’s welcome
Max Gosney, Portfolio Director & Conference Chairman, Ground Handling International

09:30 - 10:00
Sustainability: collaboration, cost and cutting our carbon emissions in the new age

Lockdowns and travel bans have triggered record breaking drops in C02 emissions and even the dolphins returning to the waterways of Venice. As operations return, our sector will come under enormous pressure not to undo the good work. Yet on the ground, aviation is plagued by complaints over patchy airport infrastructure that hamper electrification of GSE. And ground handlers will face constrained investment budgets coming out of the crisis as they look to overhaul fossil powered fleets. So, how do we move in unison- airlines, handlers, airports and suppliers- towards sustainable practice in these difficult times.

Panellists to be announced
10:00 - 10:30
Stakeholder collaboration: reimagining the role of airports for a new aviation age

Airports have worked more intimately and progressively than ever before with ground handler and airline users as all parties looked to plot a course through the Covid crisis. How do we convert that community spirit into a long-term collaboration that addresses a radically different check in, boarding and baggage reclaim process within the terminal and turnaround activity on the tarmac?  How can airports, handlers and airlines form a more dynamic and value adding triumvirate to take on the new aviation age? 

Speaker to be announced
11:00 - 11:30
Coffee Break

11:00 - 11:45
Innovation: perfecting the post pandemic turnaround
Clive Sauve-Hopkins, Founding Partner, Soho Associates

The turnaround used to be a predictable affair: from chocks on to the final boarding call – operators knew the processes and performance measures inside out. Now, as with so much in our lives- we find the pandemic has torn apart the status quo. This session will study the shape of a new look turnaround in 2021 and beyond and ask how ground handlers can optimize activity for a new age. The session will look at delivering adaptions on the apron and within the terminal that react to a post-Covid push towards greater complexity, longer ground times, reduced resource and greater digitization.
11:45 - 12:15
Stakeholder collaboration: delivering operational excellence in the face of furlough – a case study

This session will examine how an airport community came together to cope with the cruel aftershocks of the Covid pandemic. How did stakeholders ensure operations ran safely, on-time and to high customer expectations as well as implementing more complex Covid preventative measures? This session will explore the leadership challenge of doing more with less resource and the importance of teamwork and motivation across all airport stakeholder groups in meeting the enormous challenge of Covid-19.

Speaker to be announced
12:15 - 12:45
Contracts: Is it time to overhaul the SGHA?

This session will explore how the SGHA could be modified to shape more effective contractual agreements that acknowledge a hugely uncertain age. How do we strike the balance between a heightened need for operational efficiency and service range with a spate of additional safety hazards including the return of mothballed aircraft/GSE and inexperienced employees. How do we define a more equitable future for ground handling contracts?

Speaker to be announced
12:45 - 14:00

14:00 - 17:00
Exhibitor breakdown