11:40 AM -
Innovation: The GHI 20/20 Vision Big Debate: what are the biggest challenges facing our sector today and how do we tackle them to ensure ground handling thrives in 20 years’ time?
As the GHI Annual turns 20, we want your views on the biggest threats to our industry’s viability now and over the next 20 years. From contract pricing pressure to a lack of skilled staff, where will our industry feel the strain? What is the potential for automation to improve the quality and profitability of ground services? And how do we shift to more dynamic, value-adding partnerships with airlines?
Cloud and mobile app for ATM with instant accurate invoicing & dynamic resource planning with real-time deployment
Presenter: Varadharajan Chellappa
Transform any mobile or tablet into a paperless turnaround management system using this simple app. The software simply converts your SGHA obligations into a colour coded list of tasks displayed on the mobile/tablet, therefore assisting the TRC to ensure that all tasks are completed within SLA, and all revenue related parameters are captured, therefore preventing revenue leakage. The system also allows management to have a real-time dashboard to instantly monitor the operation. The system is available on pay per use basis, from 99 cents per flight.
Presenter: Rami Al-Haddad, Director - Airport Technologies, ICT.AERO
Amadeus ACUS Mobile allows passenger processing to be performed anywhere there is a connection to the Internet and therefore is not restricted to check-in desks in the airport terminal. Check-in can be performed in a hotel, convention centre, on a cruise ship or even in a car park, making ACUS the most flexible common-use system available. Amadeus Airport Pay for ground handlers will be the first payment solution that allows ground handlers to accept EMV chip card payments at check-in desks from the DCS.
An interactive presentation offering expert advice on improving your contract negotiation style. This session will explore the shortcomings of old fashioned ‘I win, you lose’ hardball negotiation and the path to more collaborative win:win agreements within our industry.
ADVEEZ develops solutions for geolocation, access control, speed management and fleet management of motorised and non-motorised assets.
The solutions work both indoors and outdoors to cover the operational needs of our customers.
ADVEEZ ensures the whole design process of its solutions, from the engineering/design of modules, consulting and expertise of adapted and available telecommunication networks (LoRa, NBIoT, LTE), and the development of the Web platform and mobile applications to process and display information.
ADVEEZ is positioned as an expert in IoT, serving the airport stakeholders thanks to its knowledge in finding the best network technology at the optimal cost.
Presenters: Celine Denat, Mobility Business Developer and Franck Marry, Sales Director EMEA, ADVEEZ
This interactive session will see Airbus engineer Diego Alonso Tabares discuss the opportunities for greater automation in turnaround procedures. Themes including smarter design of aircraft and apron facilities will be explored, as will looking at the potential for reducing manpower on the ramp. The session will discuss whether ever-improving automation will mean we soon enter the era of the one-man turnaround and the business case for change.
GHI’s new Meet the Airline Speed Networking Forum aims to boost your networking opportunities with attending airlines, whose busy schedules may not permit all their formal One-to-One Meeting requests to be accepted. The format will offer delegates quick-fire introductory slots with FCC carriers and the chance to swap contact details.
An exclusive report on the business mood among ground handling operators across the world’s key aviation markets. Optimism or pessimism: what is the mood among operators heading in to 2019? Where are GSPs looking to invest and how do operators plan to manage their operating costs? GHI will report on a survey of our global ground handling audience.
Is it time to embrace a more customised SGHA to facilitate more collaborative arrangements between handlers and airlines? What would a bespoke agreement look like and is there a clear operational advantage of going independent?
IGOM and the principle of standardising ground operations by aircraft type – not airline preference – is a cause célèbre within aviation. This case study presentation will look at what happens when the talking stops and IGOM is put into action, with a report on Luton Airport’s efforts with LCC easyJet, to implement standardised ground operations. What have the advantages been in terms of operational efficiency, safety and optimisation for airport, handler and airline? And why aren’t more airports following suit?
A presentation looking at the proliferation of self-service check in machines and automation in passenger check-in. What is the next wave of technological advances heading for air travel and how will a new generation of IT-savvy passengers push traditional processes out of the airport completely? From home-based bag drops to boarding by avatar, we’ll look at what the future holds and how ground handlers can stay on top of their game in tomorrow’s world.
11:45 AM -
Stakeholder collaboration: The GHI Big Debate: how do we address the Passengers with Reduced Mobility (PRM) problem and who pays?
A UK CAA report shows an 80% rise in PRM requests since 2010. Failure to provide adequate services can see stringent fines from regulators and business reputations dragged through the mire as disgruntled PRMs vent their frustrations on social media. So, can handlers step up to the plate and deliver more dynamic PRM solutions as part of a new breed of SLAs? What is the role of airport authorities and how could airport processes become more PRM friendly? This session will invite airlines, airports, handlers and legal experts to discuss solutions and who settles the PRM bill.
Artificial Intelligence in the aviation workplace
With one foot in its science fiction past and the other in our daily lives, artificial intelligence (AI) is making steady inroads into the aviation workplace.
While human-level AI is not yet just around the corner, a practical degree of AI can help planners and dispatchers in the ground handling industry to drive their performance.
Presenter: Uschi Schulte-Sasse, SVP Aviation Division
XOPS connects in real time Flight Information System, Flight load messages and hand held data seizures to offer the most productive resources allocation. XOPS follows in real time ground operations and alerts in case of delays or shortage of resources
Jean-Francois Bouilhaguet, CEO, XOPS
In addition to the accurate execution of all individual operations in ground handling, compliance with the tight schedule (on-time performance) between the arrival and departure of an aircraft is of the utmost importance. Topsystem and AHS have therefore developed a solution helping to optimise planning, documentation and analysis of the complete turnaround process. The Turnaround Manager (TAM) is available for operational staff on the apron in an easy-to-use mobile app. Thus the relevant turnaround management processes are displayed digitally and transparently for all involved stakeholders.
Presenter: Thomas Schindewolf, Sales Account Manager, Topsystem
Sorry baby boomers – by 2025, 75% of your workforce and your customer base will be made up of millennials (anyone born between the early 1980s and year 2000). This new breed is not afraid to challenge accepted business practices, demand more flexibility in their working patterns and seek a much more responsive style of management than you might be comfortable with. Desiree Perez, leadership coach and herself a millennial, explains how millennials tick and how your business should adapt.
3:00 PM -
Innovation: Talking about my generation: the age of the millennials in aviation debate
GHI invites a panel of apprentices, graduates and managers under the age of 30 and working within the aviation industry to discuss their hopes, expectations and ambitions for developing our industry. What do they think of the business world built by the baby boomers? What are their hopes and aspirations for aviation? The session will explore millennials’ views on new technology, stakeholder collaboration and career paths within ground handling. We’ll also ask: is our sector doing enough to sell itself as a career choice for younger people?
Do you have an employee/apprentice/graduate born after 1988 who would like to take part?
Join us for GHI’s all-new awards scheme designed to celebrate excellence in ground services across the globe and the all-important people who are passionate about performing the perfect turnaround. Categories up for grabs include Best Station; Best Handler-Airline Innovation; Unsung Hero Award; Ramp Safety and Rising Star Awards.
€150 a turn? €100 a turn? Contract margins are coming under more intense pressure than ever, with many operators seemingly prepared to take airline business at barely tenable rates. So, what can a ground handler do to deal with margin squeeze? This session will look at the best available options, from automation to reducing waste and harnessing employee innovation. The presentation will also explore the shortcomings of simply slashing your costs ad hoc and the advantages of competing on quality, as well as cost.
This interactive workshop will look at our decision-making process when it comes to negotiating new business and how to use game theory to improve the outcomes. Participants will take part in a bank note game, which will explore different strategic approaches and their influence over your chances of success or failure. Fasching will relate the activity to contract discussions and describe how to develop your strategy to stand a better chance of delivering a more profitable outcome.
GHI’s new Meet the Airline Speed Networking Forum aims to boost your networking opportunities with attending LCC airlines, whose busy schedules may not permit all their formal One-to-One Meeting requests to be accepted.
This session will discuss the impact of Just Culture on overall safety performance within a ground handling business. Why do so many operators struggle to involve and empower their employees in implementing safe operational practice and reach for safety SOPs and checklists instead? The presentation will look at the design of safety systems that can account for human errors and the role of business leaders in fostering a safety-first culture on the apron.
A relentless focus on cost efficiency and unbundling has enabled a new wave of super low cost carriers (LCCs) to capture market share. But how does this new breed of ultra LCCs ensure the delivery of safe and efficient ground handling services, what’s their ground handling business model and does it amount to more than achieving the most competitive price?
This session will identify the requirements on aviation businesses to develop drug and alcohol policies, particularly where employees are operating heavy and potentially dangerous GSE. What should you include in your employee handbook and how do you enforce the rules? The session will investigate whether drug and alcohol testing is a necessity in the high-risk environment of the apron.
Leading ground equipment suppliers and airport operators discuss the pros and cons of GSE pooling schemes. Is shared GSE the surest way to improve operational efficiency, reduce ground damage and create a safer environment for all? Or do the practical realities of pooling among multiple, competing ground service providers in busy airports render pooling unrealistic?
Fascinating guided tour of the 22,000 square metre underground aircraft hangar dating from the 1950s, built to protect squadrons of jet fighters against nuclear attack. Inspect over 30 different aircraft and helicopters, from aviation's childhood to modern jets. Among other equipment on display there are engines and ejector seats. Aeroseum Aerospace History shows the history and development of flight. Everything from Icarus to today's modern aircraft, helicopters and other flying craft, civil, military, national and international.