The antidote

Negotiating your way out of the pandemic


Seeking Mutually Beneficial Agreements is the secret formula to success as we begin to talk business again with supply chain partners says Desiree Perez, Leadership Coach

The Traveller’s Dilemma


Two travellers claim compensation when antique vases are broken in transit. But who’s telling the truth about the purchase price and what lessons does this teach us about our own negotiating strategies? Wolfgang Fasching, Owner at AGORA Consulting investigates

No problems


The Covid-19 crisis will transform expectations among our suppliers, customers and employees. Managing the transition, stress-free, is about mastering the art of saying ‘no’ says Desiree Perez, Leadership Coach & Aviation Consultant

Get your six thinking hats on video


As we address the challenges of Covid-19, our business requires us to re-think how most things are done. This requires a great deal of creativity during stressful times. Desiree Perez, Leadership Coach, introduces a concept called ‘the six thinking hats’ to help

Blocking out middle seats: to be or not to be?


IATA has taken to the stage to rebuff the logic and economics behind keeping middle seats free on aircraft this week. But could we risk losing the audience by ruling out any social distancing measure at this stage says Max Gosney, GHI Chairman

The prisoner’s dilemma


Do you raise contract prices to cover extra costs or cut them to win volume back? The answers may be dictated by the decisions being made by your rivals explains Wolfgang Fasching, Owner at AGORA Consulting

Now is the time for compassionate leadership


A command and control leadership style is synonymous with success in a crisis. However, it is through empathy and understanding that we truly conquer say Dr James Briscoe, Consultant Psychiatrist and Henry Briscoe, Trainee Clinical Psychologist
                            Play it loud and proud
Take a trip to Schiphol and meet the dedicated ground handling and airline teams who ensure safety, quality and OTP in a video GHI screened just ahead of our Pride of Ground Handling Awards last year.
Take one heavy duty excavator, a light aircraft and total amnesia over safety protocol at the aerodrome and voila. Well at least one aircraft enjoys getting off the ground for a change…