Two travellers claim compensation when antique vases are broken in transit. But who’s telling the truth about the purchase price and what lessons does this teach us about our own negotiating strategies? Wolfgang Fasching, Owner at AGORA Consulting investigates
A return in flight volumes will be squandered if we lose top employee talent needed to turn the aircraft to rival sectors. Now’s the time to have a heart-to-heart with your rampies says Max Gosney, GHI Chairman
The Covid-19 crisis will transform expectations among our suppliers, customers and employees. Managing the transition, stress-free, is about mastering the art of saying ‘no’ says Desiree Perez, Leadership Coach & Aviation Consultant
As we address the challenges of Covid-19, our business requires us to re-think how most things are done. This requires a great deal of creativity during stressful times. Desiree Perez, Leadership Coach, introduces a concept called ‘the six thinking hats’ to help
IATA has taken to the stage to rebuff the logic and economics behind keeping middle seats free on aircraft this week. But could we risk losing the audience by ruling out any social distancing measure at this stage says Max Gosney, GHI Chairman
Do you raise contract prices to cover extra costs or cut them to win volume back? The answers may be dictated by the decisions being made by your rivals explains Wolfgang Fasching, Owner at AGORA Consulting
A command and control leadership style is synonymous with success in a crisis. However, it is through empathy and understanding that we truly conquer say Dr James Briscoe, Consultant Psychiatrist and Henry Briscoe, Trainee Clinical Psychologist
Play it loud and proud Take a trip to Schiphol and meet the dedicated ground handling and airline teams who ensure safety, quality and OTP in a video GHI screened just ahead of our Pride of Ground Handling Awards last year.