Frequently Asked Questions

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Where and when is 22nd Annual GHI Conference?

The Bella Center in Copenhagen will play host to the 22nd Annual GHI Conference from 30 November – 3 December 2020.

Who can attend the conference?
GHI’s Annual Conference is the premier networking event for ground handlers, airlines, airports and suppliers. It is open to any professionals from the ground handling industry.

What is included in the delegate fee?
The fee includes return airport transfers to & from the Bella Center, three days’ conference, lunches, coffee breaks and One-to-One Meetings. Also included is the Welcome Party on Monday 30 November, our Delegate Dinner & Pride of Ground Handling Awards on Tuesday 1 December and a tour on Thursday 3 December.

How much is the delegate fee? 
GHI will offer a special Covid-early bird delegate fee discount of 20% saving of €520 per person and extend the early bird by four months until 30 September. The fee before 30 September will be €2080 + VAT. 

Why are we being charge VAT on the delegate fee?
We are required to charge local VAT on admission fees based on the location where the conference takes place. In Denmark this is chargeable at 25%. If your company is based within Denmark, please contact us directly as this can be reverse charged.
We are not required to charge VAT on sponsorship, exhibition stands or private meeting rooms. 

Do you have special offers for airlines attending the conference? 

Special offers are available to individuals responsible for procurement and/or management of ground handling contracts/ services, GSE and IT services procurement. Email alice@groundhandling.com to discuss your attendance to the conference.

Is there a deadline to sign up for the conference?
We can accept last minute bookings, however to take advantage of the One-to-One Meeting planner and networking opportunities, it is recommended that you sign up as early as possible as some delegate’s schedules become full.

How will you be ensuring our health and safety with the risks presented by Covid-19?
GHI has a duty of care to all of our delegates and ensuring your health and safety is our top priority. We plan a number of additional precautionary measures this year to ensure your well-being. The team will study and implement the most effective, scientifically recommended, precautionary measures against Covid-19 at the conference. We face a similar challenge to many of you in your own operations and be guided by aviation industry SOPs.
GHI commits to:

  • Benchmarking the conference against global Covid-19 safety best practice guidelines
  • Increasing the conference space to enable social distancing; offering larger meeting rooms to conduct One-to-One Meetings, greater spacing between stands and seats in our conference room
  • Re-purpose our formal delegate dinner as a more informal awards presentation and (safe) networking event
  • Stepping up the sanitisation of all areas including meeting rooms, conference room and exhibition areas. We’ll offer additional hand washing/sanitising areas
  • Full details of our safety measures will be published in due course.
It’s been a tough year for us with Covid-19 so will you be cutting the price of attendance? We appreciate this has been a tremendously difficult period for aviation operators and plan a series of supportive measures this year to help out. Volumes have been dramatically reduced and cashflow has been put under intensive pressure. So, we will launch new flexible payment terms on our delegate fees that allow you to pay 50% within 30 days of booking and defer the remaining 50% until 30 days before the event.
We will also extend our early bird discount by four months until 30 September and enhance it from  from a 10% to a 20% discount – a €520 per person saving.
We also acknowledge from your feedback that it’s crucial we retain service quality in our prestige networking services and conference content. We will continue to invest in these areas and in enhanced safety measures. Where there are opportunities for savings then we will pass them on. For example, our delegate dinner will be replaced by informal networking and awards this year with the saving passed on to you as part of our special Covid-early bird delegate fee.

Will you offer a digital alternative if we can’t attend due to travel restrictions?
Yes, we are planning a virtual pass this year providing live streaming of the key conference sessions in Copenhagen. More details to follow in the run up to the Conference.

What is your refund policy if there’s a second wave and the Conference has to be cancelled?
We commit to offering a full credit note against the Annual Conference in the event we have to postpone. We will also offer you the chance to send a substitute delegate up to 24 hours before the conference opens if you are unable to attend as long as you notify us of the change in writing. And we will offer you a 50% credit note and a complimentary virtual conference pass if you are unable to attend due to Covid-19 symptoms or travel restrictions and are unable to find a substitute delegate to take your space.

We’re interested in attendance but so much is going on right now that we can’t commit at this stage. How do we stay in touch with what GHI is planning?
We know strong communication in the run up to the conference is extremely valuable to our delegates. We will be publishing weekly emails on the conference plans and creating a new GHI Annual Conference newsletter bringing you the latest news, attendees and insights on what’s happening this year. You can also follow us on LinkedIn or email the team at conferences@groundhandling.com

Can I attend for just one day?

On a case-by-case basis, we can accept day passes, please contact the conference team, conferences@groundhandling.com, to find out more.

What is the delegate personal page?
Once you are registered you will be sent login details for the delegate personal page. Here you can request and accept meetings with other delegates, view the delegate list including contact details, sign up to conference sessions, enter your flight details and join the networking events.

How do I organise One-to-One Meetings?
More than 3,000 One-to-One Meetings will be scheduled at the 22nd Annual GHI Conference. On your personal page you are able to request and accept meetings. Once accepted, the conference team will personally schedule these for you, taking into account conference sessions and networking events you wish to attend as well as your arrival and departure flights. A full schedule is sent out 2 weeks before the conference.

What accommodation is available?
We have special delegate rates the AC Bella Sky Hotel, which is directly connected to the Bella Center. Further information can be found here.

What opportunities are there for networking at the conference?
GHI’s Conferences provide unparalleled networking opportunities. More than 3,000 One-to-One Meetings are expected at the 22nd Annual GHI Conference. We also provide table-top spaces for ad-hoc meetings over the three days. And don’t miss out on our Welcome Party and Delegate Dinner, which provide the opportunity to extend discussions long into the night.

Can GHI help me with my visa application?
We are able to issue visa letters to all confirmed delegates to help with your visa, contact conferences@groundhandling.com for more information. GHI is unable to take responsibility for any refused visa applications.

How do I get a return airport transfer to/from the conference?
We organise return airport transfers to & from the Bella Center, which are included in your delegate fee. We organise the transfer according to your flight details, which you can submit on your delegate personal page.

What are the terms and conditions of booking?
For full terms and conditions, please click here.