Frequently Asked Questions

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Where and when is 22nd Annual GHI Conference?

The Bella Center in Copenhagen will play host to the 22nd Annual GHI Conference from 13 - 15 September 2021.

Who can attend the conference?
GHI’s Annual Conference is the premier networking event for ground handlers, airlines, airports and suppliers. It is open to any professionals from the ground handling industry.

How much is the delegate fee? 
We know the desire is strong among ground handlers, airlines, airports and suppliers to meet face-to-face again after more than a year of pandemic travel restrictions which is why we are offering our 'Register now. Pay later' flexible booking terms:

Special early bird fee €2080 + VAT, valid until 30th June 2021.
Download a booking form and return it to conferences@groundhandling.com to pay via invoice. An invoice for payment will be raised in July 2021.

What is included in the delegate fee?
The fee includes return airport transfers to & from the Bella Center, three days’ conference sessions, lunches, coffee breaks, networking parties and One-to-One meetings. Hotel room is not included in the delegate fee.

Why are we being charge VAT on the delegate fee?
We are required to charge local VAT on admission fees based on the location where the conference takes place. In Denmark this is chargeable at 25%. If your company is based within Denmark, please contact us directly as the VAT can be reverse charged.
We are not required to charge VAT on sponsorship, exhibition stands or private meeting rooms. 

Do you have special offers for airlines attending the conference? 

Special offers are available to individuals responsible for procurement and/or management of ground handling contracts/ services, GSE and IT services procurement. Email alice@groundhandling.com to discuss your attendance to the conference.

Is there a deadline to sign up for the conference?
We can accept last minute bookings, however to take advantage of the One-to-One Meeting planner and networking opportunities, it is recommended that you sign up as early as possible as some delegate’s schedules become full.

How will you be ensuring our health and safety with the risks presented by Covid-19?
GHI has a duty of care to all of our delegates and ensuring your health and safety is our top priority. We plan a number of additional precautionary measures this year to ensure your well-being. The team will study and implement the most effective, scientifically recommended, precautionary measures against Covid-19 at the conference.

What is your refund policy the Conference has to be cancelled?
We commit to offering a full credit note against the Annual Conference in the event we have to postpone. We will also offer you the chance to send a substitute delegate up to 24 hours before the conference opens if you are unable to attend as long as you notify us of the change in writing. 

We’re interested in attendance but so much is going on right now that we can’t commit at this stage. How do we stay in touch with what GHI is planning?
We know strong communication in the run up to the conference is extremely valuable to our delegates. We will be publishing weekly emails on the conference plans and creating a new GHI Annual Conference newsletter bringing you the latest news, attendees and insights on what’s happening this year. You can also follow us on LinkedIn or email the team at conferences@groundhandling.com

What is the delegate personal page?
Once you are registered you will be sent login details for the delegate personal page. Here you can request and accept meetings with other delegates, view the delegate list including contact details, sign up to conference sessions, enter your flight details and join the networking events.

How do I organise One-to-One Meetings?
More than 3,000 One-to-One Meetings will be scheduled at the 22nd Annual GHI Conference. On your personal page you are able to request and accept meetings. Once accepted, the conference team will personally schedule these for you, taking into account conference sessions and networking events you wish to attend as well as your arrival and departure flights. A full schedule is sent out 2 weeks before the conference.

What accommodation is available?
We have special delegate rates the AC Bella Sky Hotel, which is directly connected to the Bella Center. Please email conferences@groundhandling.com for more information.

What opportunities are there for networking at the conference?
GHI’s Conferences provide unparalleled networking opportunities. More than 3,000 One-to-One Meetings are expected at the 22nd Annual GHI Conference. We also provide table-top spaces for ad-hoc meetings over the three days. And don’t miss out on our Welcome Party and Delegate Dinner, which provide the opportunity to extend discussions long into the night.

Can GHI help me with my visa application?
We are able to issue visa letters to all confirmed delegates to help with your visa application, contact conferences@groundhandling.com for more information. GHI is unable to take responsibility for any refused visa applications.

How do I get a return airport transfer to/from the conference?
We organise return airport transfers to & from the Bella Center, which are included in your delegate fee. We organise the transfer according to your flight details, which you can submit on your delegate personal page.

What are the terms and conditions of booking?
For full terms and conditions, please click here.