Frequently Asked Questions

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Where and when is 21st Annual GHI Conference?
The Rai in Amsterdam will play host to the 21st Annual GHI Conference from Monday 4–7 November 2019.

Who can attend the conference?
GHI’s Annual Conference is the premier networking event for ground handlers, airlines, airports and suppliers. It is open to any professionals from the ground handling industry.

What is included in the delegate fee?
The fee includes return airport transfers to & from the Rai and conference hotels, three days’ conference, lunches, coffee breaks and One-to-One Meetings. Also included is the Welcome Party on Monday 4 November, our Delegate Dinner & Pride of Ground Handling Awards on Tuesday 5 November and a city tour on Thursday 7 November.

Do you have special offers for airlines attending the conference? 
Special offers are available to individuals responsible for procurement and/or management of ground handling contracts/ services, GSE and IT services procurement. Email to discuss your attendance to the conference.

Is there a deadline to sign up for the conference?
We can accept last minute bookings, however to take advantage of the One-to-One Meeting planner and networking opportunities, it is recommended that you sign up as early as possible as some delegate’s schedules become full.

Can I attend for just one day?
On a case-by-case basis, we can accept day passes, please contact the conference team,, to find out more.

What is the delegate personal page?
Once you are registered you will be sent login details for the delegate personal page. Here you can request and accept meetings with other delegates, view the delegate list including contact details, sign up to conference sessions, enter your flight details and join the networking events.

How do I organise One-to-One Meetings?
More than 3,000 One-to-One Meetings will be scheduled at the 21st Annual GHI Conference. On your personal page you are able to request and accept meetings. Once accepted, the conference team will personally schedule these for you, taking into account conference sessions and networking events you wish to attend as well as your arrival and departure flights. A full schedule is sent out 2 weeks before the conference.

What accommodation is available?
We have special delegate rates at 5 hotels close to where the conference will take place, more information on the hotels can be found here.

What opportunities are there for networking at the conference?
GHI’s Conferences provide unparalleled networking opportunities. More than 3,000 One-to-One Meetings are expected at the 21st Annual GHI Conference. We also provide table-top spaces for ad-hoc meetings over the three days. And don’t miss out on our Welcome Party and Delegate Dinner, which provide the opportunity to extend discussions long into the night.

Can GHI help me with my visa application?
We are able to issue visa letters to all confirmed delegates to help with your visa, contact for more information. GHI is unable to take responsibility for any refused visa applications.

How do I get a return airport transfer to/from the conference?
We organise return airport transfers to & from the Rai and conference hotels, which are included in your delegate fee. We organise the transfer according to your flight details, which you can submit on your delegate personal page.
A shuttle will run between the RAI, Novotel/Holiday Inn and Okura at set times throughout the day for travel between the hotels and RAI. For delegates staying in the Double Tree a complimentary 72 hour Metro ticket will be issued for you to get to and from the conference venue. A shuttle will not run daily to or from the Double Tree.  

What are the terms and conditions of booking?
For full terms and conditions, please click here.

Why is GHI charging VAT on my invoice for the 21st Annual Conference?
The 21st Annual GHI Conference will be held in Amsterdam, the Netherlands and due to Dutch tax law, we are required to invoice all attendees with 21% Dutch VAT as under Dutch and EU VAT law, the 21st Annual Conference in Amsterdam is deemed to take place in the Netherlands.

Is it possible for us to reclaim the VAT?
Yes, you can reclaim that VAT through the Dutch Tax Administration provided that the conditions to a refund are all met. You will first have to confirm you qualify as an ‘entrepreneur’. In doing so, you will have to ask for a so called’ Certificate of Taxable status’ in your own country.
Furthermore, in order to reclaim the Dutch VAT as a foreign company, you may not have a permanent establishment in the Netherlands.’
From there, the VAT refund application process will differ depending on whether you are an entrepreneur from an EU or a non-EU country (please refer to the relevant advice below for next steps)

What’s the process if we are an entrepreneur from an EU country looking to refund VAT?
Your refund claim should be made in electronic form to the tax authorities of the EU country in which you are established. For full details of the process, please click here.
The Dutch Tax Department commits to providing a decision on your refund application within 4 months of submission.
Still confused? You can phone the Dutch Tax Information Line Non-Resident Tax Issues on +31 55 5385385. The helpline is available Monday to Thursday from 08:00- 20:00 and 08:00 to 17:00 on Friday.

What’s the process if we are an entrepreneur from a non-EU country looking to refund VAT?
To claim for a VAT refund you must first complete a Registration of foreign business aid questionnaire. Upon completion, you will either be supplied with a VAT reclaim form titled: ‘Application for VAT refund for entrepreneurs based in non-EU countries’. Or, you will first have to apply for a VAT identification number before you receive the VAT reclaim form above.
For full guidance on the VAT refund process, please click here.
Still confused? You can phone the Dutch Tax Information Line Non-Resident Tax Issues on +31 55 5385385. The helpline is available Monday to Thursday from 08:00- 20:00 and 08:00 to 17:00 on Friday.

What do I next if my VAT refund claim is refused?
If you follow the relevant process above and the refund claim is unsuccessful then the Dutch VAT could be still be tax deductible with your home tax authority. Please refer you to your tax advisor.