Frequently Asked Questions

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Who can attend the conference?
GHI’s Annual Conference is the premier networking event for ground handlers, airlines, airports and suppliers. It is open to any professionals from the ground handling industry.

What is included in the delegate fee?
The fee includes return airport transfers to & from the Bella Center, three days’ conference sessions, lunches, coffee breaks, networking parties and One-to-One meetings. Hotel room is not included in the delegate fee.

Why are we being charge VAT on the delegate fee?
We are required to charge local VAT on admission fees based on the location where the conference takes place. In Denmark this is chargeable at 25%. If your company is based within Denmark, please contact us directly as the VAT can be reverse charged.
We are not required to charge VAT on sponsorship, exhibition stands or private meeting rooms. 

Do you have special offers for airlines attending the conference? 

Special offers are available to individuals responsible for procurement and/or management of ground handling contracts/ services, GSE and IT services procurement. Email Alice Williams to discuss your attendance to the conference.

Is there a deadline to sign up for the conference?
This year we may have restricted capacity under the Danish Government’s coronavirus restrictions. We therefore recommend you sign up as early as possible to secure your delegate place. Contact George Lydon to discuss your attendance to the conference.

Are there any restrictions on entry to Denmark in place?
You are allowed to enter Denmark if you are travelling for a business meeting. Attending a Conference is classed as a business meeting. More information can be found on our Travel Information page.

How will you be ensuring our health and safety with the risks presented by Covid-19?
GHI has a duty of care to all of our delegates and ensuring your health and safety is our top priority. We plan a number of additional precautionary measures this year to ensure your well-being. The team will study and implement the most effective, scientifically recommended, precautionary measures against Covid-19 at the conference. More information can be found on our Keeping you Safe page.

What if GHI has to pospone the conference?
If GHI was unable to deliver the conference because of heightened Covid travel restrictions then we would defer to alternative dates, offering a 100% credit note for your booking under new payment terms.

What if I test positive for Covid before the conference?
If you or a member of your team is unable to attend due to a positive Covid-19 test or self-isolation then we can accept delegate replacements up to 24 hours prior to the conference start starts if we receive written confirmation.

What is the delegate personal page?
Once you are registered you will be sent login details for the delegate personal page. Here you can request and accept meetings with other delegates, view the delegate list including contact details, sign up to conference sessions, enter your flight details and join the networking events.

How do I organise One-to-One Meetings?
More than 3,000 One-to-One Meetings will be scheduled at the 22nd Annual GHI Conference. On your personal page you are able to request and accept meetings. Once accepted, the conference team will personally schedule these for you, taking into account conference sessions and networking events you wish to attend as well as your arrival and departure flights. A full schedule is sent out 2 weeks before the conference.

What accommodation is available?
We have special delegate rates the AC Bella Sky Hotel, which is directly connected to the Bella Center. More information is available here.

What opportunities are there for networking at the conference?
GHI’s Conferences provide unparalleled networking opportunities. More than 3,000 One-to-One Meetings are expected at the 22nd Annual GHI Conference. We also provide table-top spaces for ad-hoc meetings over the three days. And don’t miss out on our Welcome Party and Delegate Dinner, which provide the opportunity to extend discussions long into the night.

Can GHI help me with my visa application?
We are able to issue visa letters to all confirmed delegates to help with your visa application, contact conferences@groundhandling.com for more information. GHI is unable to take responsibility for any refused visa applications.

How do I get a return airport transfer to/from the conference?
We organise return airport transfers to & from the Bella Center, which are included in your delegate fee. We organise the transfer according to your flight details, which you can submit on your delegate personal page.

Do I need to show any documentation to enter restaurants while in Copenhagen?
The Danish have a corona pass app, but this is for residents only. For foreigners, it is important to show proof of a negative test or proof of a full vaccine (along with personal ID). Read more here.

What are the terms and conditions of booking?
For full terms and conditions, please click here.