Aviation trailblazers: Picking the right KPIs for your Cargo Handling operation

14:00 - 14:30

Quality, safety, OTP, customer satisfaction; what KPIs should you be building your cargo activity around? This session will explore the experience of Menzies’ Australian operation in selecting the right cargo KPIs. And, when you have the metrics in place, how do you use them to power improvement?

Robert Fordree, Senior VP - Commercial, Menzies Aviation