Cargo Zone Programme

04 November 2019

Virgin Atlantic has enjoyed buoyant growth in cargo load factors over the past decade with particular surges in pharma and e-commerce. So, what factors count when the airline is looking to appoint cargo handling partners and how does a Virgin Atlantic partner drive innovation and quality through its cargo supply chain?

Quality, safety, OTP, customer satisfaction; what KPIs should you be building your cargo activity around? This session will explore the experience of Menzies’ Australian operation in selecting the right cargo KPIs. And, when you have the metrics in place, how do you use them to power improvement?

What are the latest developments in optimised management of cargo drivers? Learn about new solutions focusing to meet SLAs for high value products while raising the overall efficiency of cargo drivers. In the warehouse, a continuously optimised cargo build-up/breakdown plan can maximise the utilisation of the infrastructure and handling personnel.

Paper airway bills sodden by heavy rain and gate houses jam packed with filing cabinets full of documents – why is the cargo industry content to cling to a paper-based record keeping system and what efficiencies could we gain by advancing digital? A panel of cargo industry experts will discuss.

An estimated $17billion will be spent on the air transport of pharmaceuticals by 2020. The temperature and time sensitive nature of pharma means there is no margin for error for handlers looking to capitalise on this booming area of the cargo supply chain. This session will explore the unique challenges of handling pharmaceuticals and the investment essentials for anyone looking to enter the fray.

From firearms to radioactive material – in the management of dangerous goods and hazardous materials, handlers and airlines have a duty to reduce or minimise risk. This session will explore how a software programme from DGOffice will allow insight into what is permitted and obligatory in the trade, storage, handling and transportation requirements and how to stay compliant.

05 November 2019

The Unit Load Device (ULD) is about to get a lot smarter with the advent of devices that can report temperature change, damage and animals in distress. What service opportunities does the artificially intelligent ULD create for airlines and handlers?

Airport infrastructure had a direct impact on the efficiency, cost and quality of services a ground handler can give to its customers. But, also the behaviour of the airport and the way they are willing to work together with handling agents makes an impact. At the same time, airports need handling agents to perform in order to keep their customers happy and attract new business for the airport. So, how does an airport look at cargo handling agents and the cooperation between them?

What do we mean by human factors and how can we apply the discipline to improve the safety of cargo operations both within the warehouse and on the apron?

Strained capacity, delays and trucks queuing bumper to bumper are synonymous with ‘the horseshoe’ air cargo storage area at London Heathrow Airport. This session will examine how Heathrow operator, dnata, decided to develop a raft of bespoke cargo facilities at the airport instead. What difference has improved infrastructure made to cargo handling times and is there a clear business case for specialising in added value cargo handling services?

Celebi Aviation has gone back to the drawing board to create a state-of-the-art cargo operation at the new Istanbul Airport, which opened in late 2018. This session will cover how Celebi structured cargo facilities, deployed and invested in new technologies to improve the efficiency of the warehouse operation and how the project sought the input of key airline customers.